Front Office Executive

Jones Lang LaSalle Incorporated; Navi Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Navi Mumbai is seeking a front desk professional to warmly welcome visitors, manage calls, and guide employees, upholding the company's first impression. The role requires 1–5 years of front desk or reception experience, a professional demeanor, and strong computer literacy.

You will ensure safety protocols and coordinate with hosts to allocate badges and access. This position is on-site in Navi Mumbai within a global real estate services firm, offering a

Qualifications

• Graduate in any discipline and 1–5 years of front desk or reception experience.
• Experience with continuous improvement initiatives and client reporting is vital.
• Familiarity with occupational safety requirements and strong computer literacy.

Responsibilities

• Greet visitors and provide a friendly, courteous front office service reflecting the corporate image.
• Notify site personnel on guest arrivals and follow up when guests are not picked up, coordinating with the host.
• Issue visitor badges and manage temporary cards/IDs.
• Maintain lobby cleanliness and assist visitors with accessibility needs.
• Ensure safety briefings and adherence to safety protocols; communicate emergencies as required.
• Follow client-specific processes and document visitor details.
• Coordinate with night shift for large party arrivals and badge readiness.
• Handle inquiries and assist in managing calls and visitor-related issues per escalation matrix.

Education

Graduate in any discipline

Job description

Serving on the front lines of customer service

Are you a people person who can make daily interactions such a breeze? In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression. Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour. You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.

Key Operations delivery

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card.
• Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed.
• Visitor admission is properly authorized.
• Maintained visitor log book and book taxis if required.
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID’s.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
• Client safety and security protocols are followed.
• Daily reconciliation & shredding of daily badges.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.

To Apply You Need to Be:

• A highly skilled professional
• You should be a graduate in any discipline and have one to five years’ experience in front desk management or reception.
• Proven experience with continuous improvement initiatives and client reporting is also vital for this role.
• If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems.

A client service champ

A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.

What we can do for you

• At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.
• We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location

• On-site – Navi Mumbai, MH

Scheduled Weekly Hours

• 48

Equal Opportunity Employer and Accommodations

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.
• Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.