VIP Services Host

Big Daddy Chain of Casinos, Golden Globe Hotels Private Limited; Panaji; On-site; INR 420,000 - 780,000; Full time

Job summary

Big Daddy Chain of Casinos, Golden Globe Hotels Private Limited in Goa seeks an experienced VIP Host to build and maintain strong relationships with high-value guests, coordinating their gaming and hospitality experiences with discretion and excellence.

You will welcome guests, tailor personalized service, manage guest profiles in the CRM, coordinate with Front Office, F&B, Transport and Gaming, and help plan events and promotions that drive repeat visits.

Qualifications

• Minimum Graduate; hospitality/gaming/luxury background preferred.
• 2-4 years of experience in guest relations, VIP services, or casino gaming preferred.
• Age 21+ years (as per gaming regulations).
• Excellent English/Hindi communication skills; additional languages advantageous.
• Strong network-building, relationship management, and negotiation skills.
• Proficiency in CRM/guest management systems and MS Office.
• Willingness to travel locally/regionally for guest relationship building.

Responsibilities

• Develop and maintain a personal portfolio of VIP/high-value guests, building long-term relationships and trust.
• Proactively engage with assigned guests before, during, and after their visit via calls, messages, and in-person interaction.
• Welcome and personally host VIP guests on property, ensuring a seamless and premium experience throughout their stay.
• Understand and maintain detailed guest profiles - preferences, play patterns, special occasions, and requirements.
• Coordinate with Front Office, F&B, Housekeeping, Transport, Gaming, and Cash Desk to arrange guest requirements (rooms, dining, transport, comps).
• Extend and manage complimentary offers, credit lines, and loyalty benefits within approved authority limits.
• Monitor guest play activity and satisfaction, addressing concerns proactively and ensuring service recovery when needed.
• Organize and host special events, invitations, and promotions to drive repeat visits from VIP guests.
• Coordinate with Marketing/CRM teams on guest segmentation, offers, and campaign execution.
• Maintain accurate and updated guest records, visit history, and interaction notes in the CRM system.
• Ensure compliance with responsible gaming, AML, and confidentiality guidelines while handling guest information.
• Uphold the highest standards of discretion, professionalism, and grooming at all times.

Skills

VIP relationship management

Networking

Communication skills

Fluent English

Hindi

Education

Bachelor's degree in Hospitality or related field

Tools

CRM systems

MS Office

Job description

Purpose of the Role

To build and maintain strong relationships with high-value/VIP guests, driving repeat visitation and loyalty through personalized service, proactive engagement, and seamless coordination of their gaming and hospitality experience.

VIP Host

Purpose of the Role

To build and maintain strong relationships with high-value/VIP guests, driving repeat visitation and loyalty through personalized service, proactive engagement, and seamless coordination of their gaming and hospitality experience.

Key Responsibilities

• Develop and maintain a personal portfolio of VIP/high-value guests, building long-term relationships and trust.


• Proactively engage with assigned guests before, during, and after their visit - via calls, messages, and in-person interaction.


• Welcome and personally host VIP guests on property, ensuring a seamless and premium experience throughout their stay.


• Understand and maintain detailed guest profiles - preferences, play patterns, special occasions, and requirements.


• Coordinate with Front Office, F&B, Housekeeping, Transport, Gaming, and Cash Desk to arrange guest requirements (rooms, dining, transport, comps).


• Extend and manage complimentary offers, credit lines, and loyalty benefits within approved authority limits.


• Monitor guest play activity and satisfaction, addressing concerns proactively and ensuring service recovery when needed.


• Organize and host special events, invitations, and promotions to drive repeat visits from VIP guests.


• Coordinate with Marketing/CRM teams on guest segmentation, offers, and campaign execution.


• Maintain accurate and updated guest records, visit history, and interaction notes in the CRM system.


• Ensure compliance with responsible gaming, AML, and confidentiality guidelines while handling guest information.


• Uphold the highest standards of discretion, professionalism, and grooming at all times.

Eligibility / Qualifications

• Minimum Graduate; hospitality/gaming/luxury service background preferred.


• 2-4 years of experience in guest relations, VIP services, or casino gaming preferred.


• Age as per applicable state gaming regulations (typically 21+ years).


• Excellent English/Hindi communication skills; additional languages a strong advantage.


• Strong network-building, relationship management, and negotiation skills.


• Proficiency in CRM/guest management systems and MS Office.


• Willingness to travel locally/regionally for guest relationship building as required.

Skills To Be Developed / Applied

• VIP relationship management and guest retention strategies


• Guest profiling, segmentation, and personalized offer management


• Cross-departmental coordination for premium guest experiences


• Event hosting and promotional campaign execution


• Confidentiality, compliance, and responsible gaming adherence

Working Conditions

• Rotational shifts (including nights, weekends, and holidays), as casino operations are 24x7; flexibility for guest-driven schedules.


• Active, guest-facing role involving extensive direct interaction, floor presence, and occasional travel.


• Work in a high-security, camera-monitored environment.

Skills: guest service management,communication,etiquette