Guest Experience Executive

Autoveer; Muzaffarnagar; On-site; INR 223,000 - 279,000; Full time

Job summary

AutoVeer Hospitality in Muzaffarnagar is seeking a Guest Experience Executive for an on-site, full-time position. You will oversee daily guest interactions, ensuring courteous and high-quality service throughout the visit, and actively monitor feedback to resolve concerns and enhance loyalty.

The role emphasizes strong communication, hospitality expertise, and building lasting guest relationships, with a salary of 20,000–25,000 CTC.

Qualifications

• Strong customer-facing skills with focus on guest relationships.
• Excellent communication and interpersonal abilities.
• Experience handling feedback and resolving issues in hospitality.

Responsibilities

• Oversee daily guest interactions and ensure courteous, timely, high-quality service.
• Monitor guest feedback, resolve concerns, and implement initiatives to boost satisfaction and loyalty.

Skills

Customer service

Communication skills

Guest experience

Hospitality experience

Job description

Company Description

AutoVeer Hospitality is focused on delivering a warm, refined, and memorable hospitality experience to every guest. We are looking for smart, well-spoken, confident, and guest-oriented professionals who can represent the property with professionalism and ensure that every guest interaction reflects the standards of our resort Namaste Dwaar.

Role Description

The Guest Experience Executive is a full-time, on-site role based in Muzaffarnagar. This role is responsible for overseeing daily guest interactions, ensuring that visitors receive courteous, timely, and high-quality service throughout their stay or visit. The Guest Experience Executive will monitor guest feedback, resolve concerns, and implement initiatives to enhance overall satisfaction and loyalty.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on building positive, long-term guest relationships.
• Good Communication and interpersonal abilities to interact effectively with guests and internal teams.
• Experience managing Guest Experience, including handling feedback, resolving issues, and maintaining high service standards.
• Prior experience in hospitality or customer-centric environments.

Salary: 20,000-25,000 CTC