GST Executive

Masters India Private Limited; Greater Noida; On-site; INR 360,000 - 540,000; Full time

Benefits offered by this job

Startup culture

Collaborative environment

Visible impact

Innovation opportunities

Job summary

Masters India IT Solutions in India is seeking a GST Customer Success Executive to guide enterprise clients from onboarding to product adoption, ensuring maximum value and low churn.

The role emphasizes understanding client objectives, demonstrating product value, and building long-term relationships across the customer lifecycle.

Qualifications

• Strong understanding of the GST domain.
• Self-motivated with a track record of driving customer success.

Responsibilities

• Understand clients' objectives and align Masters India's products to meet their needs.
• Demonstrate the value of Masters India's solutions to customers and ensure high levels of product adoption.
• Identify both stated and unstated customer issues, providing proactive solutions.
• Build strong relationships with clients to foster trust and long-term loyalty.
• Manage the entire customer lifecycle, including onboarding, training, and ongoing product usage.
• Monitor customer engagement to identify at-risk accounts and deploy strategies to mitigate churn.
• Track account health, identifying opportunities to enhance product usage.
• Educate customers on relevant product features and best practices tailored to their business needs.

Education

Commerce Graduate / CA / CA Freshers

Job description

Masters India IT Solutions is a growing FinTech SaaS firm, serving over 1500+ enterprises. We are proud to beGreat Place To Work – Certified, reflecting our commitment to building a positive, growth-oriented workplace culture.

Masters India is one of the biggest GST Suvidha Providers (GSP) appointed by the Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions that simplify complex challenges faced by businesses across industries. We are fulfilling this mission by offering tax and financial automation products to enterprises.

Masters India IT Solutions is part of the 45-year-old Masters India Group, which has a diversified presence across Manufacturing, Healthcare, Hospitality, and IT, with an aggregate turnover of INR 1000+ Crores.

Job Description

Looking for a self-motivated and highly driven GST Customer Success Executive.

About the Customer SuccessTeam:

The Customer Success team is integral to ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a GST Customer SuccessExecutive, you will play a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn. The ultimate goal is to ensure that customers are successful and fully engaged.

• Understand clientsobjectives and align Masters India's products to meet their needs.
• Demonstrate the value of Masters India's solutions to customers and ensure high levels of product adoption.
• Identify both stated and unstated customer issues, providing proactive solutions.
• Build strong relationships with clients to foster trust and long-term loyalty.
• Manage the entire customer lifecycle, including onboarding, training, and ongoing product usage.
• Monitor customer engagement to identify at-risk accounts and deploy strategies to mitigate churn.
• Track account health, continuously identifying opportunities to enhance product usage.
• Serve as the customer advocate, providing feedback to internal teams such as Product and Techto improve our offerings.
• Educate customers on relevant product features, functionalities, and best practices tailored to their specific business needs.
• Gain a deep understanding of MIs product roadmap to communicate its value to clients effectively.
• Utilize MixPanelto track usage patterns and create actionable insights.
• Equip customers with knowledge of MIs self-service toolslike JIRAand resources.

Qualifications

• Any Commerce Graduate/CAs/CA Freshers/Semi-Qualified CAs with minimum 1-2 yrs of experience.
• Strong understanding of the GST domain.
• Passionate about customer success, with a proven ability to deliver long-term value.
• Adaptable, flexible, and able to thrive in a fast-paced, evolving business environment.
• Self-motivated with a track record of driving customer success at various organizational levels.
• Strong problem-solving skills and ability to manage pressure and deadlines effectively.

Additional Information

What you get:
A competitive package and a chance to participate in a life altering business plan that will fundamentally disrupt and change one of the largest industry segments in India and the world.

Additional information
WHY US ?

• You’ll be surrounded by passionate team members.
• Opportunity to experience startup culture.
• You’ll experience true collaboration.
• Your work has a visible impact.
• Opportunities for innovation.