GST Executive

Masters India Private Limited; Ghaziabad District; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Competitive package

Startup culture

Job summary

Masters India IT Solutions is seeking a self-motivated GST Customer Success Executive to accelerate product adoption and reduce churn across enterprise clients. The role spans onboarding, training, and ongoing engagement to ensure customers derive maximum value from our GST automation solutions.

The successful candidate will thrive in a fast-paced startup culture, be capable of building strong client relationships, and work with cross-functional teams including Product and Tech to continuously

Qualifications

• Strong understanding of GST domain and customer success principles.
• Ability to manage customer lifecycles from onboarding to renewal.
• Proactive at identifying issues and driving long-term value for clients.

Responsibilities

• Understand clients objectives and align Masters India's products to meet their needs.
• Demonstrate value of Masters India's solutions and drive high product adoption.
• Identify customer issues (stated/unstated) and provide proactive solutions.
• Build strong relationships with clients to foster trust and long-term loyalty.
• Manage onboarding, training, and ongoing product usage across accounts.
• Monitor engagement to identify at-risk accounts and mitigate churn.
• Track account health and identify opportunities to enhance usage.
• Advise internal teams with customer feedback to improve offerings.
• Educate customers on product features and best practices.
• Understand product roadmap and communicate value to clients.

Skills

GST domain

Customer success

Account management

Education

Commerce graduate / CA / CA Fresher / Semi-qualified CA

Tools

MixPanel

JIRA

Job description

Company Description

Masters India IT Solutions is a growing FinTech SaaS firm, serving over 1500+ enterprises. We are proud to be Great Place To Work – Certified™, reflecting our commitment to building a positive, growth-oriented workplace culture.

Masters India is one of the biggest GST Suvidha Providers (GSP) appointed by the Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions that simplify complex challenges faced by businesses across industries. We are fulfilling this mission by offering tax and financial automation products to enterprises.

Masters India IT Solutions is part of the 45-year-old Masters India Group, which has a diversified presence across Manufacturing, Healthcare, Hospitality, and IT, with an aggregate turnover of INR 1000+ Crores.

(https://www.mastersindia.co/)

Job Description

Looking for a self-motivated and highly driven GST Customer Success Executive.

About the Customer Success Team

The Customer Success team is integral to ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a GST Customer Success Executive, you will play a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn. The ultimate goal is to ensure that customers are successful and fully engaged.

Key Responsibilities

• Understand clients objectives and align Masters India's products to meet their needs.
• Demonstrate the value of Masters India's solutions to customers and ensure high levels of product adoption.
• Identify both stated and unstated customer issues, providing proactive solutions.
• Build strong relationships with clients to foster trust and long-term loyalty.
• Manage the entire customer lifecycle, including onboarding, training, and ongoing product usage.
• Monitor customer engagement to identify at-risk accounts and deploy strategies to mitigate churn.
• Track account health, continuously identifying opportunities to enhance product usage.
• Serve as the customer advocate, providing feedback to internal teams such as Product and Tech to improve our offerings.
• Educate customers on relevant product features, functionalities, and best practices tailored to their specific business needs.
• Gain a deep understanding of MIs product roadmap to communicate its value to clients effectively.
• Utilize MixPanel to track usage patterns and create actionable insights.
• Equip customers with knowledge of MIs self-service tools like JIRA and resources.

Qualifications

• Any Commerce Graduate/CAs/CA Freshers/Semi-Qualified CAs with minimum 1-2 yrs of experience.
• Strong understanding of the GST domain.
• Passionate about customer success, with a proven ability to deliver long-term value.
• Adaptable, flexible, and able to thrive in a fast-paced, evolving business environment.
• Self-motivated with a track record of driving customer success at various organizational levels.
• Strong problem-solving skills and ability to manage pressure and deadlines effectively.

What you get

A competitive package and a chance to participate in a life altering business plan that will fundamentally disrupt and change one of the largest industry segments in India and the world.

WHY US

• You'll be surrounded by passionate team members.
• Opportunity to experience startup culture.
• You'll experience true collaboration.
• Your work has a visible impact.
• Opportunities for innovation.

Location: Procapitus Business Park, D Block, Noida Sec - 63

Employment Type: Permanent

Industry: IT