GST Executive

Masters India; Dadri; On-site; INR 300,000 - 540,000; Full time

Job summary

Masters Indias is seeking a self-motivated GST Customer Success Executive to drive product engagement for enterprise clients. You will guide clients through onboarding, adoption, and ongoing usage while aligning our GST solutions with their business objectives.

You will build strong relationships, identify at-risk accounts, and work with Product and Tech to improve offerings. Prior GST domain knowledge and customer-facing experience are essential for success.

Qualifications

• GST domain knowledge is required.
• Experience in driving customer success and value realization.
• Experience with onboarding and ongoing customer enablement.
• Ability to engage with multiple organizational levels and manage expectations.

Responsibilities

• Understand clients objectives and align Masters Indias products to meet their needs.
• Demonstrate the value of Masters Indias solutions to customers and ensure high product adoption.
• Identify customer issues and provide proactive solutions.
• Build strong relationships to foster trust and long-term loyalty.
• Manage the customer lifecycle from onboarding to ongoing usage.
• Monitor engagement to identify at-risk accounts and mitigate churn.
• Track account health and identify opportunities to enhance product usage.
• Serve as customer advocate and provide feedback to Product/Tech teams.
• Educate customers on relevant features and best practices for their business needs.

Skills

GST knowledge

Customer success

Onboarding

Product adoption

Churn reduction

Relationship building

Education

Commerce graduate

CA Freshers

Semi-qualified CA

Tools

MixPanel

JIRA

Job description

Job Description

Looking for a self-motivated and highly driven GST Customer Success Executive.

About the Customer Success Team:

The Customer Success team is integral to ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a GST Customer Success Executive, you will play a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn. The ultimate goal is to ensure that customers are successful and fully engaged.

Key Responsibilities:

• Understand clients objectives and align Masters Indias products to meet their needs.
• Demonstrate the value of Masters Indias solutions to customers and ensure high levels of product adoption.
• Identify both stated and unstated customer issues, providing proactive solutions.
• Build strong relationships with clients to foster trust and long-term loyalty.
• Manage the entire customer lifecycle, including onboarding, training, and ongoing product usage.
• Monitor customer engagement to identify at-risk accounts and deploy strategies to mitigate churn.
• Track account health, continuously identifying opportunities to enhance product usage.
• Serve as the customer advocate, providing feedback to internal teams such as Product and Tech to improve our offerings.
• Educate customers on relevant product features, functionalities, and best practices tailored to their specific business needs.
• Gain a deep understanding of MIs product roadmap to communicate its value to clients effectively.
• Utilize MixPanel to track usage patterns and create actionable insights.
• Equip customers with knowledge of MIs self-service tools like JIRA and resources.

If you are dedicated to creating exceptional customer experiences and driving business value, wed love to have you join our team!

Qualifications

• Any Commerce Graduate/CAs/CA Freshers/Semi-Qualified CAs with minimum 1-2 yrs of experience.
• Strong understanding of the GST domain.
• Passionate about customer success, with a proven ability to deliver long-term value.
• Adaptable, flexible, and able to thrive in a fast-paced, evolving business environment.
• Self-motivated with a track record of driving customer success at various organizational levels.
• Strong problem-solving skills and ability to manage pressure and deadlines effectively.