GSA - Front Office

IBIS; Pune District; On-site; INR 250,000 - 350,000; Full time

Job summary

Accor hotels in Pune, India, seeks a courteous Receptionist to welcome guests, handle check-ins, bookings, and inquiries, and ensure a smooth front desk operation.

The ideal candidate will demonstrate excellent English communication, proficiency in MS Office, and the ability to coordinate with other hotel departments to maintain high service standards.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Excellent reading, writing and verbal proficiency in English.
• Ability to speak other languages and basic understanding of local languages.
• Good working knowledge of MS Excel, Word and PowerPoint.

Responsibilities

• Responsible for daily administration, meeting and greeting guests, dealing with queries and bookings.
• Maintain high standards of customer service at the reception desk.
• Motivate and develop Reception team to ensure smooth functioning.
• Raise any matters affecting the hotel to Management.
• Responsible for INTERREACT.

Skills

Fluent English

Other languages advantageous

Excellent communication

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests ofthe hotel should be brought to the attention of the Management.
• Responsible for INTERREACT.

Qualifications

• Diploma in Tourism / Hospitality Management
• Excellent reading, writing and verbalproficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint