GSA Front Office

Accor; Lucknow; In loco; INR 201.000 - 279.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted hotel rates

Learning programs

Global opportunities

CSR & ESG initiatives

Descrizione del lavoro

Accor Lucknow invites a courteous front desk receptionist to welcome guests, manage check-ins/outs, and handle queries and bookings with efficiency. You will uphold service standards, support the Reception team, coordinate with departments, and report to management.

A degree in hotel management and Opera knowledge are preferred, with growth opportunities across Accor hotels worldwide. This role includes employee benefit card discounts and talent development programs, offering growth within the

Competenze

• Degree or Diploma in Hotel Management is required.
• 1-2 years experience in branded hotels is preferred.
• Opera Knowledge or familiarity with Opera PMS is required.

Mansioni

• Handle daily reception duties: greeting guests, check-ins, check-outs, and bookings.
• Maintain high standards of customer service at the Reception desk and exceed guest expectations.
• Motivate and develop Reception team to ensure smooth department functioning and promote teamwork.
• Escalate matters to Management when necessary and communicate guest issues promptly.
• Respond to customer queries by resolving issues promptly to ensure guest satisfaction.
• Provide effective support to guests and collaborators to deliver efficient services.

Conoscenze

Degree or Diploma in Hotel Management.

Opera Knowledge

Formazione

Degree or Diploma in Hotel Management

Strumenti

Opera Knowledge

Descrizione del lavoro

Company Description

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Qualifications

• Degree or Diploma in Hotel Management.
• 1-2 year of experience in branded hotels
• Opéra Knowledge

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.