GSA - Front Office

IBIS; Hyderabad; On-site; INR 300,000 - 460,000; Full time

Job summary

Accor invites applications for a Front Office Operations role in Hyderabad. The candidate will assist guests with check-in and checkout, manage cashiering duties, and welcome guests on arrival.

The ideal profile includes a hotel management diploma, 6 months to 1 year of experience, and strong service orientation. Opera knowledge is a plus and collaboration across departments is essential.

Qualifications

• Diploma or degree in Hotel Management.
• 6 months to 1 year of experience.
• Experience in guest service and hospitality is desirable.
• Knowledge of Opera would be an advantage.

Responsibilities

• Assist guests with check-in and check-out and manage cashiering duties.
• Welcome guests on arrival, register and issue room keys.
• Review arrival lists and prepare compendiums before arrival.
• Coordinate with other departments to fulfill guest requests and VIP needs.
• Maintain guest history and ensure privacy of guest details.
• Promote hotel facilities and handle guest feedback tactfully.

Skills

Multi-tasking

Problem solving

Service orientation

Interpersonal skills

Education

Diploma / degree in Hotel Management

Job description

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

Primary Responsibilities

Front Office Operation

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

Your experience and skills include:

• Relevant diploma / degree in Hotel Management.
• Minimum 6 months to 1 year of experience.
• Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
• Displays high level of flexibility, initiative, sincerity and team work.
• Knowledge about Opera would be an advantage.