GSA - F&B

Acco; Rajasthan; On-site; INR 220,000 - 300,000; Full time

Job summary

Accor in Jaipur, India seeks a dedicated Guest Service Associate (GSA) for its Food & Beverage team. You will greet guests, take orders, serve, and ensure smooth dining experiences with attention to cleanliness and safety.

You will upsell menu items, handle payments, and coordinate with kitchen to deliver timely service. Excellent English communication and a Diploma in Tourism / Hospitality Management are required.

Qualifications

• Service-focused personality with a passion for customer satisfaction.
• Strong communication and interpersonal skills.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Knowledge of food safety and hygiene standards (HACCP).
• Diploma in Tourism / Hospitality Management.
• Minimum 1 year of relevant experience in a similar capacity.
• Excellent reading, writing and verbal proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.

Responsibilities

• Greet and escort guests to their tables, ensuring a warm and welcoming atmosphere.
• Take food and beverage orders accurately and efficiently.
• Serve meals and drinks according to established service standards.
• Maintain cleanliness and proper setup of dining areas and side stations.
• Upsell menu items and promote special offers to maximize revenue.
• Process payments and handle cash transactions accurately.
• Address guest inquiries and concerns promptly and professionally.
• Collaborate with kitchen staff to ensure timely and accurate food delivery.
• Adhere to food safety and hygiene standards (HACCP).
• Assist in opening and closing procedures of the restaurant.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

HACCP knowledge

English fluency

Teamwork

Education

Diploma in Tourism / Hospitality Management

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a dedicated Guest Service Associate (GSA) for our Food & Beverage department in Jaipur, India. Join our team and play a crucial role in delivering exceptional dining experiences to our valued guests.

• Greet and escort guests to their tables, ensuring a warm and welcoming atmosphere.
• Take food and beverage orders accurately and efficiently.
• Serve meals and drinks according to established service standards.
• Maintain cleanliness and proper setup of dining areas and side stations.
• Upsell menu items and promote special offers to maximize revenue.
• Process payments and handle cash transactions accurately.
• Address guest inquiries and concerns promptly and professionally.
• Collaborate with kitchen staff to ensure timely and accurate food delivery.
• Adhere to food safety and hygiene standards (HACCP).
• Assist in opening and closing procedures of the restaurant.

Qualifications

• Service-focused personality with a passion for customer satisfaction.
• Strong communication and interpersonal skills.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Knowledge of food safety and hygiene standards (HACCP).
• Diploma in Tourism / Hospitality Management.
• Minimum 1yearof relevant experience in a similar capacity.
• Excellent reading, writing and verbalproficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.

Additional Information

• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times