Group Account Manager | Agency on Retainer for ChatGPT India

Katapult; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Katapult is seeking a Group Account Manager to lead one of our largest accounts, driving strategy, client relationships, and day-to-day leadership with the account team in Mumbai (Andheri East). The role emphasizes a strong curiosity about AI, practical problem-solving, and growth opportunities within the retainer.

You will be in the strategy conversations, client discussions, and daily team leadership, with real influence over the agency's reputation and client outcomes.

Qualifications

• 7–10 years in account management or client servicing, agency experience required.
• Experience running large, complex retainer accounts, ideally with people reporting to you.
• Real curiosity about tech and AI, and the ability to get up to speed fast in a moving space.
• Strong instincts for managing relationships, with clients and with your own team.
• A track record of handling escalations without losing your cool.
• Sharp communication, written and spoken, whether talking to a junior client contact or their CMO.

Responsibilities

• Lead the Client Relationship: be the senior point of contact for the client, day-to-day and at the leadership level.
• Manage Escalations & Protect Delivery: be first call when issues arise, keep delivery on track.
• Lead & Grow the Team: mentor the account team from junior to mid-level and build scalable structure.
• Drive Strategy & Account Growth: collaborate with creative, strategy, and content to keep output sharp and plan growth.

Skills

Account management

Client servicing

Relationship management

AI awareness

Job description

Full Time, In-Office Role

Andheri East, Mumbai

Experience: 7-10 years

Immediate Joiners Preferred

Company: A Leading Integrated Digital Media Agency.

We're an integrated digital-first media and marketing company, specialising in organic media, meme marketing, influencer partnerships, and content-led brand solutions, working at the intersection of culture, creators, and communities to help brands build cultural relevance and social-first growth.

This role is specifically for our client on retainer - ChatGPT India.

Role Overview

We're looking for a Group Account Manager to run point on one of our biggest accounts, leading the team that services it end to end. The client should be able to come to you with anything and trust the answer. Your team should be able to bring you a hard problem and walk away with one that's actually useful. And you should be the one flagging the next growth opportunity before anyone has to ask.

This isn't a step-back role. You'll be in the strategy, in the client conversations, and in the day-to-day with your team.

Because of who the client is, real curiosity about tech and AI matters here. You don't need to code, but you do need to genuinely want to understand how AI products work and where the category's headed, because that shows up in the work.

Why This Role Matters

This is one of the most visible accounts in the agency, and how it's run shapes how the rest of us get judged. Do it well and you're not just keeping a major client happy, you're setting the standard other teams get measured against. Whoever takes this on has real influence over the agency's reputation, its biggest relationship, and the people on their team.

Key Responsibilities

Lead the Client Relationship

• Be the senior point of contact for the client, day-to-day and at the leadership level
• Earn trust by being reliable, ahead of the brief, and easy to work with
• Turn the client's business priorities into direction the team can actually act on
• Spot chances to grow the account, in scope, formats, or budget, and go pitch them

Manage Escalations & Protect Delivery

• Be the first call when something's going wrong, and the one who gets it back on track
• Catch problems with a campaign or timeline before they become real problems
• Make the trade-off calls between speed, quality, and what the client actually needs
• Keep leadership in the loop on anything that could affect the relationship

Lead & Grow the Team

• Manage and mentor the account team on this business, from junior to mid-level
• Set the bar for how the team communicates, presents, and solves problems
• Review work before it goes out and give feedback that makes people better, not just work that's fixed
• Build a team structure that can grow with the account

Drive Strategy & Account Growth

• Work closely with creative, strategy, and content to keep the output sharp
• Stay current on AI and tech so your point of view holds up in the room
• Keep a real read on account health, performance, client sentiment, all of it
• Own the account plan for where this relationship goes over the next year

What We're Looking For

• 7-10 years in account management or client servicing, agency experience required
• Experience running large, complex retainer accounts, ideally with people reporting to you
• Real curiosity about tech and AI, and the ability to get up to speed fast in a moving space
• Strong instincts for managing relationships, with clients and with your own team
• A track record of handling escalations without losing your cool
• Sharp communication, written and spoken, whether you're talking to a junior client contact or their CMO

Bonus Points If You Have

• Experience on a tech, AI, or product-led account
• A track record of growing a retainer account, in scope, team size, or revenue
• A good sense of how content, creative, and social strategy come together at a digital-first agency

Soft Skills

• Steady under pressure
• Builds relationships without trying too hard
• Actually curious about where AI and tech are headed
• Leads by doing, not just delegating
• Takes ownership without needing the credit

Note This role may occasionally need some flexibility around client and campaign timelines, including evening or weekend availability when things are moving fast.