Account Manager / Team Lead

Mobhero; Mumbai; On-site; INR 1,600,000 - 2,400,000; Full time

Job summary

Mobhero in Mumbai is seeking an experienced Account Manager / Team Lead to drive strategic client relationships, own revenue performance, and lead a high-performing team of Account Managers. You will oversee cross-functional collaboration with Sales, Operations, Ad Operations, Product, and Finance to ensure campaign excellence and client satisfaction.

The role requires a strong background in digital marketing, performance advertising, and media planning, with a proven track record of managing

Qualifications

• Bachelor's or Master's degree in Business, Marketing, or related field.
• 38 years of experience in Account Management within a Digital Advertising, Media Agency, AdTech, or MarTech environment.
• Strong understanding of digital marketing, performance advertising, and media planning.
• Proven experience in managing large client portfolios and achieving revenue targets.

Responsibilities

• Build and nurture strong, long-term relationships with key clients and stakeholders.
• Serve as the primary point of contact, ensuring exceptional client experience and satisfaction.
• Understand client objectives and align business strategies to achieve desired outcomes.
• Own the complete PL and revenue performance of assigned accounts.
• Identify opportunities for cross-selling, upselling, and account expansion.
• Develop strategic account plans to maximize client retention and revenue growth.
• Monitor account performance and ensure achievement of business targets.
• Collaborate with internal teams including Sales, Operations, Ad Operations, Product, and Finance to ensure seamless campaign execution.
• Track campaign performance, delivery, profitability, and optimization opportunities.
• Resolve client escalations proactively while maintaining service excellence.
• Lead, mentor, and develop a team of Account Managers/Executives.
• Drive accountability, collaboration, and performance within the team.
• Support hiring, coaching, and capability development initiatives.
• Analyze campaign and account performance using data and insights.
• Prepare business reviews, performance reports, and strategic recommendations.
• Use analytics to identify trends, optimize performance, and improve client ROI.

Job description

Job Summary

Account Manager / Team Lead

Location

Mumbai

Job Type

Full time

Responsibilities

• Build and nurture strong, long-term relationships with key clients and stakeholders.
• Serve as the primary point of contact, ensuring exceptional client experience and satisfaction.
• Understand client objectives and align business strategies to achieve desired outcomes.
• Own the complete PL and revenue performance of assigned accounts.
• Identify opportunities for cross-selling, upselling, and account expansion.
• Develop strategic account plans to maximize client retention and revenue growth.
• Monitor account performance and ensure achievement of business targets.
• Collaborate with internal teams including Sales, Operations, Ad Operations, Product, and Finance to ensure seamless campaign execution.
• Track campaign performance, delivery, profitability, and optimization opportunities.
• Resolve client escalations proactively while maintaining service excellence.
• Lead, mentor, and develop a team of Account Managers/Executives.
• Drive accountability, collaboration, and performance within the team.
• Support hiring, coaching, and capability development initiatives.
• Analyze campaign and account performance using data and insights.
• Prepare business reviews, performance reports, and strategic recommendations.
• Use analytics to identify trends, optimize performance, and improve client ROI.

Requirements

• Bachelors or Masters degree in Business, Marketing, or a related field.
• 38 years of experience in Account Management within a Digital Advertising, Media Agency, AdTech, or MarTech environment.
• Strong understanding of digital marketing, performance advertising, and media planning.
• Proven experience in managing large client portfolios and achieving revenue targets.