Group Account Manager

Chord : A 1702 Network Agency; Mumbai; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Chord : A 1702 Network Agency in Mumbai is seeking an experienced Operations & Project Management lead to steer end-to-end campaigns for multiple brands. You will coordinate strategy, creative, and production teams, ensuring timely, high-quality delivery and strong client relationships.

The role requires 8–10 years in an ad/Digital/creative agency, with proven ability to manage large teams and multi-brand campaigns, focusing on profitability and client satisfaction.

Qualifications

• 8-10 years of experience in advertising, digital, integrated, or creative agency.
• Demonstrated experience handling monthly revenue portfolios of ₹30 lakhs or more.
• Extensive experience managing project teams of 15+ people.
• Strong exposure to integrated marketing campaigns across digital and offline channels.
• Experience working with senior client stakeholders and leadership teams.

Responsibilities

• Act as the primary operations partner for key client accounts.
• Build long-term relationships with senior client stakeholders.
• Lead regular business reviews, planning meetings, and growth discussions.
• Ensure high client satisfaction through proactive communication and problem-solving.
• Identify opportunities to expand existing accounts.
• Lead end-to-end project planning across multiple brands.
• Ensure timely delivery of campaigns while maintaining quality standards.
• Manage cross-functional teams comprising strategy, creative, content, production, media, and operations.
• Drive process improvements to enhance efficiency and delivery.
• Build accountability across teams and ensure strong execution discipline.
• Manage and mentor large account management teams.
• Oversee task allocation, workload balancing, and resource planning for teams.
• Coach team members on client servicing, communication, and project ownership.
• Foster a culture of ownership, accountability, and collaboration.
• Manage monthly account retainers and projects.
• Ensure account profitability through effective budget planning and resource utilization.
• Prepare estimates, project budgets, and commercial proposals.
• Monitor revenue realization, billing, forecasting, and financial performance.
• Identify opportunities for business growth and revenue expansion.
• Negotiate commercial terms with production partners and vendors.
• Manage vendor relationships while ensuring quality and cost efficiency.
• Allocate budgets effectively across projects and campaigns.
• Maintain strong commercial controls throughout project execution.
• Work closely with Strategy and Creative teams to ensure solutions align with business goals.
• Drive operational excellence while maintaining creative quality.

Job description

• Act as the primary operations partner for key client accounts.
• Build long-term relationships with senior client stakeholders.
• Lead regular business reviews, planning meetings, and growth discussions.
• Ensure high client satisfaction through proactive communication and problem-solving.
• Identify opportunities to expand existing accounts.

Operations & Project Management

• Lead end-to-end project planning across multiple brands.
• Ensure timely delivery of campaigns while maintaining quality standards.
• Manage cross-functional teams comprising strategy, creative, content, production, media, and

operations.

• Drive process improvements to enhance efficiency and delivery.
• Build accountability across teams and ensure strong execution discipline.
• Manage and mentor large account management teams.
• Oversee task allocation, workload balancing, and resource planning for teams.
• Coach team members on client servicing, communication, and project ownership.
• Foster a culture of ownership, accountability, and collaboration.
• Manage monthly account retainers and projects.
• Ensure account profitability through effective budget planning and resource utilization.
• Prepare estimates, project budgets, and commercial proposals.
• Monitor revenue realization, billing, forecasting, and financial performance.
• Identify opportunities for business growth and revenue expansion.
• Negotiate commercial terms with production partners and vendors.
• Manage vendor relationships while ensuring quality and cost efficiency.
• Allocate budgets effectively across projects and campaigns.
• Maintain strong commercial controls throughout project execution.

Strategic Planning

• Work closely with Strategy and Creative teams to ensure solutions align with business goals.
• Drive operational excellence while maintaining creative quality.

Required Experience

• 8-10 years of experience in an advertising, digital, integrated, or creative agency.
• Demonstrated experience handling monthly revenue portfolios of ₹30 lakhs or more.
• Extensive experience managing project teams of 15+ people.
• Strong exposure to integrated marketing campaigns across digital and offline channels.
• Experience working with senior client stakeholders and leadership teams

Industry Experience

Candidates should have significant experience working with brands across:

• FMCG
• Beauty & Personal Care
• Lifestyle
• Consumer Brands

Experience handling integrated campaigns across these categories will be highly preferred.