Account Manager

Fluidscapes Consultants (opc); Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Fluidscapes Consultants (opc) in Mumbai is seeking an Account Manager to oversee client relationships, coordinate cross-functional teams including content, graphics, video, social media, field operations, broadcasting and operations, ensuring timely delivery and high client satisfaction.

The role requires managing campaigns, timelines, resources, dependencies, and client communications; handling sensitive stakeholders and monitoring current affairs related to campaigns.

Qualifications

• Client servicing and account management experience.
• Stakeholder management and cross-functional coordination.
• Campaign and project management skills.
• Experience with creative agency workflows.
• Fundamentals of digital marketing.
• Knowledge of political communication.
• Excellent written and verbal communication.
• Fluency in Marathi, Hindi and English.
• Proficiency in MS Excel, Google Workspace and PowerPoint.

Responsibilities

• Manage client relationships, requirements, communication, and escalations.
• Coordinate with cross-functional teams to ensure timely delivery of campaigns and creative requirements.
• Manage campaign timelines, priorities, resources, dependencies, and deliverables.
• Coordinate creative workflows including content, design, video, social media, and campaign execution.
• Track project progress and maintain reports, trackers, meeting notes, and documentation.
• Understand digital marketing, social media platforms, and political communication.
• Handle sensitive communication and high-profile stakeholders with discretion.
• Monitor current affairs and political developments relevant to client campaigns.

Skills

Client Servicing & Account Management

Stakeholder Management

Campaign & Project Management

Creative Agency Workflow

Digital Marketing Fundamentals

Political Communication

Written & Verbal Communication

Marathi, Hindi & English Fluency

MS Excel, Google Workspace & PowerPont

Wrike, Asana, Monday.com, ClickUp, Tre

Tools

Wrike

Asana

Monday.com

ClickUp

Basecamp

Trello

Job description

Job Purpose

Manage client relationships and act as the key link between clients and internal teams including Content, Graphics, Video, Social Media, Field Operations, Broadcasting, and Operations. Ensure timely execution, clear communication, and high client satisfaction.

Key Responsibilities

• Manage client relationships, requirements, communication, and escalations.
• Coordinate with cross-functional teams to ensure timely delivery of campaigns and creative requirements.
• Manage campaign timelines, priorities, resources, dependencies, and deliverables.
• Coordinate creative workflows including content, design, video, social media, and campaign execution.
• Track project progress and maintain reports, trackers, meeting notes, and documentation.
• Understand digital marketing, social media platforms, and political communication.
• Handle sensitive communication and high-profile stakeholders with discretion.
• Monitor current affairs and political developments relevant to client campaigns.

Required Skills

• Client Servicing & Account Management
• Stakeholder Management
• Campaign & Project Management
• Creative Agency Workflow
• Digital Marketing Fundamentals
• Political Communication
• Excellent Written & Verbal Communication
• Fluency in Marathi, Hindi & English
• MS Excel, Google Workspace & PowerPoint
• Project Management Tools such as Wrike, Asana, Monday.com, ClickUp, Basecamp, or Trello

Preferred Background

Experience in Political Consulting, Creative/Advertising Agencies, Branding, Digital Marketing, Media, Production, PR, Events, or Broadcasting.

Preferred Designations

Account Manager, Senior Account Executive, Client Servicing Manager/Executive, Client Relationship Manager, Campaign Manager, Project Coordinator, Creative Project Manager, or Brand Services Executive.