Gold Appraiser

IIFL Home Finance Ltd.; Merta City; On-site; INR 252,000 - 420,000; Full time

Job summary

IIFL Finance invites applications for roles in gold loan services across India, including Rajasthan regions. The position involves handling walk-in customers, explaining gold loan processes and schemes, and performing gold valuations with accuracy.

You will manage cash during disbursals and loan closures, and ensure proper documentation and storage of assets. Ideal candidates will have experience in customer service within banking or lending, ability to verify gold purity, and maintain branch

Qualifications

• Experience in gold loan processes or retail banking helpful.

Responsibilities

• Attending to walk-in customers, addressing queries about the gold loan process and schemes offered.

Job description

IIFL Finance is one of the most preferred Gold Loan financing company inIndia. Having presence in 25 states and a network of 2700+ branches on a PANIndia level, our mission is to cater to the needs of all those who are lookingfor an easy swift, and low-cost financing option. Our customers can avail gold loansthrough submitting an online application or visiting any of our branches intheir vicinity. We also have an option where the customers can avail gold loansat their doorstep so that they are not deprived of financing options to fulfilltheir needs.

Our core values serve as a moral compass in all our activities. Fairness, Integrity, andTransparency - FIT is the driving force behind all that we do at IIFL. Weonly work with people who fit into our professional ethos. We are resolute inthe observance of these values and will let go of any growth opportunities thatdeem unfit.

Group Company: IIFL Finance Ltd

Primary Responsibilities

• Attending to walk-in customers, addressingqueries about the gold loan process and schemes offered.
• Conducting gold valuations andidentifying gold purity accurately.
• Properly packing and storing gold andgold packets after loan disbursal. Returning gold ornaments to customers afterloan closure.
• Managing cash (system & physical)during loan disbursals, interest collection, and loan closures.
• Create new CUID in system &modifications in LOS during Disbursal, Part Release / Payments & LoanClosure.
• Maintain branch registers as per theguidelines – Key / Cash / Packet Movements, Staff & Customer Visits etc.
• Ensuring proper collection and storageof customer KYC documents.
• Following up with customers for timelycollection of interest and principal payments.
• Providing good customer service at everystep i.e. while pledging, releasing, or making interest payments.

Additional Responsibilities

Insummary, the Gold appraiser is responsible for the end-to-end transactionprocess for gold loans - from valuation to disbursal to closure, along withcustomer service.

CTC Upto 3 Lacs ( for Non-Metro) / 4.20 Lacs ( for Metro )