Global HR Operations Specialist

Payoneer Inc.; Gurugram District; On-site; INR 6,658,000 - 9,987,000; Full time

Job summary

Payoneer is seeking a Global HR Operations Specialist - Europe to manage the full employee lifecycle across onboarding, offboarding, and helpdesk support. You will ensure compliant processes, collaborate with payroll and legal, and help regional teams navigate local labor laws in a fast-paced global environment.

Ideal candidates bring 5+ years in HR operations, strong English communication, and solid stakeholder management, with experience using HR systems like Zoho People or BambooHR.

Qualifications

• 5+ years of experience in HR operations or employee lifecycle management.
• Strong understanding of EU Region HR processes and local labor laws.
• Excellent verbal and written communication skills in English.
• Ability to work in a fast-paced, global environment.
• Strong stakeholder management skills.

Responsibilities

• Oversee end-to-end onboarding processes following internal SLAs and ensure compliance.
• Lead end-to-end offboarding, advising on local laws and coordinating with payroll for final settlements.
• Manage HR helpdesk queries, collaborating with payroll, legal, and tech teams.
• Monitor compliance with local labor laws and update policies in partnership with legal.
• Track SLA metrics and produce weekly/monthly reports for process improvements.

Skills

HR operations

EU HR processes

Labor laws

Stakeholder management

Communication skills

Organizational skills

English proficiency

Tools

Zoho People

BambooHR

Job description

Growth (Sales, Customer Success, Marketing, and Partnerships)

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role Summary

We are looking for a detail-oriented and proactive Global HR Operations Specialist - Europe to join our team. In this role, you will be responsible for managing the end-to-end employee lifecycle - including onboarding, offboarding, query resolution, and compliance. You’ll be a key player in ensuring smooth experiences for employees and clients across various geographies while maintaining adherence to local labor laws and SLAs.

What you’ll do -

Onboarding:

• Manage end-to-end onboarding process of new employees, following internal Service Level Agreements (SLAs)
• Ensure all necessary paperwork, documents, compliance checks, and systems access are prepared compliantly for new hires
• Provide ongoing support and act as the primary point of contact to provide guidance to new hires, addressing any questions that may arise.

Offboarding:

• Manage end-to-end offboarding process of new employees, following internal Service Level Agreements (SLAs)
• Act as the subject matter expertise to advise on the offboarding laws and regulations to ensure compliance
• Coordinate with the payroll department and local vendors to ensure accurate final pay to the exit employees and timely deregistration
• Collect and process all necessary exit documentation and return company assets
• Coordinate with internal teams, clients, and third-party vendors to ensure seamless transitions
• Trigger communication workflows and ensure document compliance

Employee Helpdesk Management:

• Resolve HR-related help requests in a timely and empathetic manner
• Collaborate cross-functionally with payroll, legal, and tech teams to resolve employee queries
• Maintain documentation and response logs for audits and process improvements

Compliance & Labor Law Adherence:

• Stay updated with L abour laws and statutory regulations in assigned countries
• Ensure all HR processes and documentation are compliant with local employment laws
• Work closely with legal teams to implement policy updates as needed

SLA Monitoring & Reporting:

• Track service level agreements for onboarding/offboarding and help requests
• Generate weekly/monthly reports on operational efficiency and issue resolution metrics
• Identify process gaps and suggest continuous improvement initiatives

Who you are:

• 5 years+ of experience in HR operations or employee lifecycle management
• Strong understanding of EU Region HR processes and local labor laws
• Excellent communication and stakeholder management skills
• Comfortable working in a fast-paced, rapidly-changing global environment
• Strong organizational skillsExcellent verbal and written communication skills in English

Nice-to-have:

• Familiarity with HR systems (e.g., Zoho People, BambooHR, or similar)
• Language skills in French, German, Spanish or Portuguese

Note: This role will be part of Payoneer WFM business unit.

The Payoneer Ways of Working

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.

Do it. Own it. Being fearlessly accountable in everything we do.

Continuously improve Always striving for a higher standard than our last.

Build each other up Helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.