Regional Customer Success Operations Manager

Payoneer; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Payoneer in Bengaluru (Bangalore) seeks a Regional Customer Success Operations Manager for a hybrid, full-time role. You will enable CS teams to drive retention and growth by delivering scalable processes and successful execution of strategic initiatives.

You’ll partner with Regional CS leadership while leading global programs, bridging global strategy with regional execution to improve customer outcomes and business performance.

Qualifications

• 5+ years of experience in CS Ops / Revenue Ops / Business Ops or related role.
• Experience leading cross-functional projects in a global organization.
• Strong project management and stakeholder management skills.
• Data-driven, proactive and able to work in a fast-paced environment.
• Experience with Salesforce and BI tools is a strong advantage.

Responsibilities

• Partner with Regional CS leaders to improve operational performance and execution.
• Lead cross-functional global CS initiatives from planning through rollout.
• Drive adoption of new processes, systems, and operating models.
• Represent regional needs in global planning and influence roadmap priorities.
• Analyze business performance and identify opportunities to improve efficiency, scalability, and customer outcomes.
• Build strong partnerships across Product, Technology, RevOps, Enablement, and Customer Success.

Skills

Customer Success Operations

Revenue Operations

Business Operations

Consulting

Cross-functional leadership

Project management

Analytical skills

Stakeholder management

Data-driven

AI tools

Tools

Salesforce

BI Tools

AI Tools

Job description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Location: Bangalore
Hybrid
Full-time

_Role Summary_

As a Regional Customer Success Operations Manager, you will enable Customer Success teams to drive customer retention and growth by delivering scalable processes, operational excellence, and successful execution of strategic initiatives. You will partner with Regional CS Leadership while leading global programs, bridging global strategy with regional execution to improve customer outcomes and business performance.

What You'll Do

• Partner with Regional CS leaders to improve operational performance and execution.
• Lead cross-functional global CS initiatives from planning through rollout.
• Drive adoption of new processes, systems, and operating models.
• Represent regional needs in global planning and influence roadmap priorities.
• Analyze business performance and identify opportunities to improve efficiency, scalability, and customer outcomes.
• Build strong partnerships across Product, Technology, RevOps, Enablement, and Customer Success.

Who You Are

• 5+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, Consulting, or a similar role.
• Proven experience leading cross-functional projects in a global organization.
• Strong project management, analytical, and stakeholder management skills.
• Data-driven, proactive, and comfortable working in a fast-paced environment.
• Experience with building AI tools is a strong advantage.
• Experience with Salesforce and business intelligence tools is a strong advantage

The Payoneer Ways of Working

Act as our customer’s partner on the inside
_Learning what they need and creating what will help them go further._

Do it. Own it.
_Being fearlessly accountable in everything we do._

Continuously improve
_Always striving for a higher standard than our last._

Build each other up _Helping each other grow, as professionals and people._

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Decisions about requests for reasonable accommodation are made on a case‑by‑case basis.