Global Delivery Leader 2

Genpact Ltd.; Gurgaon; On-site; INR 4,200,000 - 6,600,000; Full time

Job summary

Genpact Ltd. in Gurgaon is seeking a seasoned Global Delivery Leader to design and drive operational excellence across the global delivery footprint.

You will guide strategy, mentor delivery teams, and collaborate with senior stakeholders to enable scalable, data-driven improvements in efficiency, quality, and cost-to-serve. The role emphasizes Lean, Six Sigma, and digital transformation, with automation and governance at its core, across a fast-moving, innovation-driven environment.

Qualifications

• Bachelor and master degree requirements in relevant fields as listed.
• Industry-specific knowledge in banking and financial services processes.
• Strong leadership and stakeholder management capabilities.

Responsibilities

• Develop and implement global operational excellence strategies to drive efficiency, quality, and scalability across delivery operations.
• Collaborate with cross-functional teams to identify and prioritize improvement opportunities in operational processes and service delivery models.
• Lead and mentor teams to embed a culture of continuous improvement, leveraging Lean, Six Sigma, and digital transformation methodologies.
• Analyze operational data to assess impact of initiatives and guide strategic decision-making.
• Drive transformation programs that enhance customer experience, reduce cost-to-serve, and improve process agility.

Skills

Account Maintenance

Banking Capital Markets

Cash Application

Loan Servicing

Personal Banking

Retail Banking

Risk Management

Wealth Management

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Job description

## Global Delivery Leader 2Apply: Office: 1401-G-India: Ph V, STPI, Gurgaon: Full time: Posted Today: End Date: November 5, 2026 (30+ days left to apply): JR10027744Global Delivery Leader**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description**Responsibilities :Develop and implement global operational excellence strategies to drive efficiency, quality, and scalability across delivery operations.Collaborate with cross-functional teams to identify and prioritize improvement opportunities in operational processes and service delivery models.Lead and mentor teams to embed a culture of continuous improvement, leveraging Lean, Six Sigma, and digital transformation methodologies.Analyze operational data and performance metrics to assess the impact of initiatives and guide strategic decision-making.Ensure compliance with industry standards, regulatory requirements, and internal governance frameworks across global operations.Drive transformation programs that enhance customer experience, reduce cost-to-serve, and improve process agility.Partner with senior stakeholders and global leadership to align operational excellence goals with business objectives.Facilitate knowledge sharing, best practice dissemination, and capability building across delivery teams worldwide.Promote innovation by integrating automation, analytics, and emerging technologies into operational workflows.Champion a high-performance culture focused on accountability, collaboration, and measurable outcomes.**Qualifications**Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics**Certifications**Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, Trichy**Required Skills**Account Maintenance, Banking Capital Markets, Cash Application, Loan Servicing, Personal Banking, Retail Banking, Risk Management, Wealth Management**Language**English (Required)**Language Proficiency -**Proficient - C2**Additional Job Location -****Job Type**Regular**Master Skill List -**Delivery Leadership**Remote Type -**Office**Work Shift -**Any (India)**Why join Genpact?** • **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter • **Make an impact** – Help global enterprises solve business challenges that matter • **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.