Global Delivery Leader

BrightClaim; Gurugram District; Hybrid; INR 1,500,000 - 2,300,000; Full time

Job summary

Genpact is seeking a Global Delivery Leader to drive AI-powered transformation across delivery operations. Develop and implement global operational excellence strategies to improve efficiency, quality, and scalability while collaborating with cross-functional teams.

Lead and mentor teams, apply Lean, Six Sigma, and digital tools, analyze performance data, ensure regulatory compliance, and align programs with business objectives. Hybrid, India-based role offering growth and impact.

Qualifications

• Bachelors in Commerce, Economics or Finance; MBA preferred.
• Masters in Business Analytics or equivalent complements execution.
• Certification in CPSM or CSCP is highly valued.

Responsibilities

• Develop and implement global operational excellence strategies to drive efficiency, quality, and scalability across delivery operations.
• Collaborate with cross-functional teams to identify and prioritize improvement opportunities in processes and service delivery models.
• Lead and mentor teams to embed a culture of continuous improvement using Lean, Six Sigma and digital transformation.
• Analyze operational data and performance metrics to guide strategic decision-making and track impact.
• Ensure compliance with industry standards, regulatory requirements, and internal governance across global operations.
• Drive transformation programs to enhance customer experience, reduce cost-to-serve, and improve process agility.

Skills

Operations Leadership

Global Delivery

Lean Six Sigma

AI & Digital Transformation

Change Management

Stakeholder Management

Education

MBA or equivalent business degree

Bachelor’s degree in Commerce/Economics/Finance

Masters in Business Analytics

CPSM

CSCP

ISM Certification

Tools

Automation Tools

Job description

Global Delivery Leader

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities : Develop and implement global operational excellence strategies to drive efficiency, quality, and scalability across delivery operations. Collaborate with cross-functional teams to identify and prioritize improvement opportunities in operational processes and service delivery models. Lead and mentor teams to embed a culture of continuous improvement, leveraging Lean, Six Sigma, and digital transformation methodologies. Analyze operational data and performance metrics to assess the impact of initiatives and guide strategic decision-making. Ensure compliance with industry standards, regulatory requirements, and internal governance frameworks across global operations. Drive transformation programs that enhance customer experience, reduce cost-to-serve, and improve process agility. Partner with senior stakeholders and global leadership to align operational excellence goals with business objectives. Facilitate knowledge sharing, best practice dissemination, and capability building across delivery teams worldwide. Promote innovation by integrating automation, analytics, and emerging technologies into operational workflows. Champion a high-performance culture focused on accountability, collaboration, and measurable outcomes.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM) Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, Trichy Indian Institute of Management, Trichy

Required Skills

Account Maintenance, Banking Capital Markets, Cash Application, Loan Servicing, Personal Banking, Retail Banking, Risk Management, Wealth Management

Language

English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Operations Leadership

Remote Type -

Hybrid

Work Shift -

Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries everyday
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.