Global Delivery Leader

Genpact; Gurugram District; On-site; INR 3,500,000 - 5,200,000; Full time

Job summary

Genpact is seeking a Global Delivery Leader to drive global operational excellence across delivery operations. You will lead cross-functional teams, embed a culture of continuous improvement, and leverage Lean, Six Sigma, and digital transformation methodologies to improve efficiency and quality.

You will analyze performance data, ensure regulatory compliance, and partner with global leadership to align improvement initiatives with strategic objectives, delivering measurable outcomes and

Qualifications

• Bachelors or Masters in business, commerce, economics, or finance.
• Professional supply management or CSCP/CPSM certifications are preferred.
• Proficient English language skills required.

Responsibilities

• Develop and implement global operational excellence strategies.
• Collaborate with cross-functional teams to identify improvements in processes and service delivery.
• Lead and mentor delivery teams to embed continuous improvement culture.
• Analyze operational data to guide strategic decisions.
• Ensure compliance with industry standards and governance frameworks.
• Drive programs to enhance customer experience and reduce cost-to-serve.
• Partner with senior stakeholders to align goals with business objectives.
• Promote automation, analytics, and digital transformation across operations.
• Champion high-performance culture with accountability and collaboration.

Education

Bachelors – Commerce

Bachelors – Economics

Bachelors – Finance

Masters – Business Administration

Masters – Business Analytics

Tools

CPSM Certification

CSCP Certification

Job description

Global Delivery LeaderReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionResponsibilities : Develop and implement global operational excellence strategies to drive efficiency, quality, and scalability across delivery operations. Collaborate with cross-functional teams to identify and prioritize improvement opportunities in operational processes and service delivery models. Lead and mentor teams to embed a culture of continuous improvement, leveraging Lean, Six Sigma, and digital transformation methodologies. Analyze operational data and performance metrics to assess the impact of initiatives and guide strategic decision-making. Ensure compliance with industry standards, regulatory requirements, and internal governance frameworks across global operations. Drive transformation programs that enhance customer experience, reduce cost-to-serve, and improve process agility. Partner with senior stakeholders and global leadership to align operational excellence goals with business objectives. Facilitate knowledge sharing, best practice dissemination, and capability building across delivery teams worldwide. Promote innovation by integrating automation, analytics, and emerging technologies into operational workflows. Champion a high-performance culture focused on accountability, collaboration, and measurable outcomes.QualificationsBachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertificationsCertified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyRequired SkillsAccount Maintenance, Banking Capital Markets, Cash Application, Loan Servicing, Personal Banking, Retail Banking, Risk Management, Wealth ManagementLanguageEnglish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Delivery LeadershipRemote Type -OfficeWork Shift -Any (India)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.