German Language Specialist

Neeyamo Enterprise Solutions; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Neeyamo Enterprise Solutions invites a German-speaking IT services professional for a client-focused role. You will implement and deliver managed services to assigned clients and countries, building country expertise and product know-how.

You will collaborate with teams, conduct workshops online and on-site, resolve issues through root cause analysis, and contribute to process improvements. Strong English communication is essential and you will work 100% on-site.

Qualifications

• German language proficiency at CEFR B2 level.
• 0-4 years IT services or consulting experience.
• Strong analytical and problem-solving skills with ability to work independently.
• Excellent English communication skills for international customers.
• 100% work from office.

Responsibilities

• Product implementation and providing managed services to assigned clients and countries.
• Learn & demonstrate product knowhow and country expertise (business rules and compliance) for the assigned countries.
• Provide customer guidance, recommendations, and solutions throughout the entire implementation process
• Collaborate & work with other teams within the organization & clients to deliver the required output timely and accurately
• Conduct live or web-based workshops as required - virtually and on-site that includes participation in Global Design workshops, country workshops, client user training and product demonstrations
• Handle & resolve client issues during implementation & managed services delivery through detailed root cause analysis and provide preventive & corrective actions
• Demonstrate highly responsive and customer focussed approach with clear oral and written communication
• Drive process improvement and best practices both in implementations and service delivery
• Create training aids, including training handbooks, country documents, User guides and other reference materials. Maintenance of country knowledge repository for the assigned countries

Skills

German language (CEFR B2)

Analytical and problem-solving

English communication

Independent working

Job description

Roles and Responsibilities :

• Product implementation and providing managed services to the assigned clients & countries.
• Learn & demonstrate product knowhow and Country expertise (business rules and compliance) for the assigned countries.
• Provide customer guidance, recommendations, and solutions throughout the entire implementation process
• Collaborate & work with other teams within the organization & clients to deliver the required output timely and accurately
• Conduct live or web-based workshops as required - virtually and on-site that includes participation in Global Design workshops, country workshops, client user training and product demonstrations
• Handle & resolve client issues during implementation & managed services delivery through detailed root cause analysis and provide preventive & corrective actions
• Demonstrate highly responsive and customer focussed approach with clear oral and written communication
• Drive process improvement and best practices both in implementations and service delivery
• Create "training aids, including training handbooks, country documents, User guides and other reference materials. Maintenance of country knowledge repository for the assigned countries

Job Requirements :

• B2 level proficiency in German language (CEFR).
• 0-4 years of experience in IT services or consulting industry.
• Strong analytical and problem-solving skills with ability to work independently.
• Excellent communicative English skills for effective communication with international customers.
  
• 100% work from office