German Language Processor / Associate

Tata Consultancy Services; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Tata Consultancy Services (TCS) in Bengaluru, India seeks an HR Operations Associate to support end‑to‑end Hire‑to‑Retire (H2R) processes for a global client. The role delivers Tier‑1 HR Helpdesk services, executes H2R transactions, and partners with global HR teams.

German language fluency is mandatory, with responsibilities spanning compensation, benefits, payroll, L&D, and timekeeping within a 24/7 operation.

Qualifications

• German language proficiency (B2/C1+)
• Bachelor’s degree in HR, Business, Commerce, or related fields
• 1–8 years of HR Shared Services experience
• Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors

Responsibilities

• Handle Tier-1 HR Helpdesk queries covering Compensation, Benefits, Payroll, L&D, Timekeeping, Workday transactions
• Provide voice and non-voice support in German and English
• Process Workday HCM updates across the employee lifecycle
• Support onboarding including document verification and background checks
• Coordinate offboarding workflows including exit documentation
• Maintain SLA, TAT, and quality standards
• Ensure data confidentiality and use ServiceNow dashboards and knowledge bases

Skills

German fluency

Education

Bachelor’s degree in HR/Business/Commerce

Tools

Workday

ServiceNow

SuccessFactors

Job description

We are seeking HR Operations Associates to support end‑to‑end Hire‑to‑Retire (H2R)

processes for a global client. The role involves delivering Tier‑1 HR Helpdesk services,

executing H2R transactions, and partnering with global HR teams. German language fluency

is mandatory.

Key Responsibilities

A. HR Helpdesk & Advisory (Tier‑1)

• - Handle HR queries related to Compensation, Benefits, Payroll, L&D, Timekeeping, Workday transactions, Recruiting, and Performance Management.
• - Provide voice and non‑voice support in German and English.
• - Manage and resolve tickets across multiple HR queues.
• - Support high‑touch cases such as pay-out, health and wellness related suport.

B. Hire‑to‑Retire Transactional Activities

• - Process Workday HCM updates across the employee lifecycle.
• - Support onboarding activities including document verification and background checks.
• - Coordinate offboarding workflows including exit documentation.

C. Learning and Development

• - familiarity with end‑to‑end workflows within learning administration
• - Is able to co‑ordinate and calibrate with different stakeholders
• - Ensures managing vendor co‑ordination, invoicing and learning event administration

D. Data & Quality

• - Maintain SLA, TAT, and quality standards.
• - Ensure PII protection and data confidentiality.
• - Utilize ServiceNow, dashboards, and knowledge bases.
• - Identify process gaps and suggest improvements.
• - Participate in training, calibrations, and governance reviews.

Required Skills & Qualifications

• - Fluency in German (B2/C1+).
• - Bachelor’s degree in HR, Business, Commerce, or related fields.
• - 1–8 years of HR Shared Services experience.
• - Hands‑on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.

Behavioral Skills

• - Strong communication and customer service orientation.
• - Ability to work in 24/7 operations.
• - Problem‑solving and attention to detail.

Preferred Skills

• - Experience supporting Global clients.
• - Exposure to Payroll, Recruiting Ops, L&D Ops, and Benefits.
• - Certifications such as Workday HCM or Goethe German certifications