Genesys Developer

United States Digital Space LLC; Karnataka; On-site; INR 2,000,000 - 3,600,000; Full time

Job summary

United States Digital Space LLC is seeking a Genesys Developer in Bengaluru to design, build, test, and deploy sophisticated call flows using Genesys Cloud CX. The role emphasizes IVA/IVR development, integration, administration, and reporting to optimize customer journeys.

Ideal candidates have 4–10 years of experience, a BE in Engineering, and hands-on skills in debugging, deploying call flows, and CRM integration in a high-demand contact center environment.

Qualifications

• Proven experience with Genesys Cloud CX development and IVA/IVR
• Experience building and deploying call flows in Genesys Cloud
• Knowledge of Genesys Cloud administration and reporting

Skills

Genesys Cloud CX Architect

Call Flow Components

Basic Call Flow

Advanced Call Flows

Genesys Cloud Integration

Debugging & Deployment

Genesys Cloud Admin

Genesys Cloud Reporting

Voice & Digital Bots

CRM Integration

Education

Bachelor's degree in Engineering

Job description

Job Title

Genesys Developer

Location

Bengaluru

Experience Required

4 to 10 Years

Must Have Skills

• Genesys Cloud CX Architect IVA/IVR development
• Call Flow Components and Basics
• Creating a Basic Call Flow
• Advanced Call Flow Features
• Integrating Call Flow with Genesys Cloud
• Debugging, and Deploying Call Flows
• Genesys Cloud CX Administration
• Genesys Cloud CX Reporting
• Voice and Digital Bots
• Genesys cloud CRM integration

Qualifications

Bachelor of Engineering