Genesys Developer

Infosys; Bengaluru; On-site; INR 700,000 - 900,000; Full time

Job summary

Infosys is seeking a professional in Bengaluru to lead consulting engagements and provide high-quality solutions to clients. The role demands skills in change management, software configurations, and project management, alongside strong client interfacing abilities.

Candidates should hold a Bachelor's or Master's degree in relevant fields and possess experience in consulting. Understanding Contact Center technology will also be beneficial.

Qualifications

• Bachelor's degree in Engineering, Science, or Technology is required.
• Experience in consulting and client management is essential.
• Knowledge of Internet of Things and Contact Center management is preferred.

Responsibilities

• Lead engagement efforts for high-quality consulting solutions.
• Review and guide proposals prepared by consultants.
• Coach team members and create a vision for them.

Skills

Consulting solutions

Change Management

Client Interfacing

Problem solving

Education

Bachelor's or Master's in relevant engineering/science fields

Tools

SDLC

Agile methodologies

Contact Center technology

Job description

Educational Requirements

Bachelor of Engineering, Bachelor Of Science, Bachelor Of Technology, Bachelor Of Comp. Applications, Master Of Engineering, Master Of Science, Master Of Comp. Applications, Master Of Technology

Service Line

Engineering Services

Responsibilities

• A day in the life of an Infoscion
• As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment.
• You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues.
• You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms.
• You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance.
• You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Additional Responsibilities

• Good knowledge on software configuration management systems
• Strong business acumen, strategy and cross-industry thought leadership
• Awareness of latest technologies and Industry trends
• Logical thinking and problem solving skills along with an ability to collaborate
• Two or three industry domain knowledge
• Understanding of the financial processes for various types of projects and the various pricing models available
• Client Interfacing skills
• Knowledge of SDLC and agile methodologies
• Project and Team management

Technical and Professional Requirements

• Primary skills: Internet of Things (IOT)>Contact Center>CC/ Contact Center Genesys, Network>Contact Center

Preferred Skills

• Technology>Infrastructure-Contact Center>ContactCenter model
• Technology>Infrastructure-Contact Center>IVR Concepts
• Technology>Functional Testing>IVR Testing
• Technology>Communication>IVR/CCT