Generalist Service Representative I

Schneider Electric; Mahabalipuram; On-site; INR 600,000 - 900,000; Full time

Job summary

Schneider Electric India is seeking an experienced engineer to troubleshoot and support SCADA, PLC, EMS, and BMS systems across building automation and data center environments.

You will diagnose hardware/software issues, commission projects, and maintain alarms, trends, graphics, and reports while coordinating with customers and internal teams.

Qualifications

• SCADA/EMS/BMS troubleshooting and commissioning
• Electrical engineering degree or diploma required
• Experience with Schneider Electric solutions essential

Responsibilities

• Troubleshoot, maintain, and support SCADA, PLC, EMS, and BMS systems.
• Diagnose hardware/software issues in Schneider PLCs (M580/M241).
• Support PME for energy monitoring and dashboards.
• Perform commissioning, logic development, and report generation.
• Maintain field instrumentation and control systems (sensors, valves, actuators).
• Troubleshoot EcoStruxure Building Operation and integration with security systems.
• Handle third-party integrations using Modbus, BACnet, OPC, MQTT, SNMP.
• Prepare technical documentation and ensure safety/compliance.

Skills

SCADA troubleshooting

PLC programming

Industrial networking

Customer support

Education

Electrical Eng

Tools

M580 PLC

M241 PLC

EcoStruxure EPO

EcoStruxure EBO

PME

Modbus

BACnet

OPC

MQTT

SNMP

Modscan

YABE

Job description

1. System Troubleshooting & Technical Support

• Troubleshoot, maintain, and support Schneider EcoStruxure Power Operation (SCADA) and Local HMI systems, including alarms, trends, graphics, reports, and routine system maintenance.
• Diagnose and resolve hardware and software issues related to Schneider PLCs (M580 - Control Expert and M241 - Machine Expert).
• Support and maintain Power Monitoring Expert (PME) systems for energy monitoring, power quality analysis, dashboard creation, and reporting.
• Perform commissioning activities, logic development, graphics implementation, point creation, trend configuration, and customized report generation.
• Troubleshoot and maintain field instrumentation, including flow meters, BTU meters, temperature sensors, pressure sensors, actuators, and associated control systems.
• Support and troubleshoot EcoStruxure Building Operation (EBO) platforms and integrated security systems such as ACS, CCTV, Fire Alarm Systems (FAS), VESDA, Gas Suppression, and Public Address Systems (PAS).
• Perform third-party system integrations and communication troubleshooting using protocols such as Modbus, BACnet, OPC, MQTT, and SNMP.
• Utilize diagnostic tools such as Modscan and YABE for communication testing and validation.

2. Building & Utility System Knowledge

• Demonstrate understanding of Chiller Plant Management (CPM) systems, including sequencing and operational logic.
• Support and troubleshoot HSD yard operations, pump sequencing systems, Thermal Storage Tanks (TST), and Plate Heat Exchangers (PHEX).

3. Preventive Maintenance & Customer Support

• Manage customer complaints effectively and provide timely resolution in line with service level agreements (SLAs).
• Perform preventive maintenance activities, system upgrades, health checks, and performance optimization to ensure reliable operations.
• Conduct root cause analysis and recommend corrective and preventive actions for recurring issues.

4. Project Execution

• Execute retrofit, migration, and upgrade projects related to SCADA, PLC, EMS, and BMS systems.
• Coordinate with internal and customer teams to ensure successful project delivery.
• Apply basic project management principles for planning, execution, and closure of assigned projects.

5. Customer Relationship Management

• Build and maintain strong relationships with customers through regular engagement and technical support.
• Address customer concerns proactively and ensure service delivery meets agreed performance standards.
• Conduct monthly and quarterly review meetings to discuss system performance, service improvements, and business opportunities.

6. Business Development

• Identify and generate opportunities for Annual Maintenance Contracts (AMC), upgrades, retrofits, and third-party service business from the existing customer base.
• Support service sales initiatives through technical recommendations and customer engagement.

7. Documentation & Compliance

• Prepare and maintain technical documentation, including:
  • Standard Operating Procedures (SOP)
  • Method of Procedure (MOP/WMS)
  • Root Cause Analysis (RCA)
  • Risk Assessments
  • Service Reports
  • Maintenance Records
• Ensure compliance with customer site requirements and safety standards.

8. Technical Competency

• Possess a working knowledge of:
  • PC and server hardware
  • Windows operating systems
  • SQL and PostgreSQL databases
  • Industrial networking and communication systems

• Diploma or Bachelor's Degree in Electrical Engineering, Electronics Engineering, Instrumentation Engineering, Automation Engineering, or related disciplines.

Experience

• 4 to 5 years of hands-on experience in troubleshooting, commissioning, and logic development for SCADA, PLC, Energy Management Systems (EMS), and Building Management Systems (BMS).
• Experience with Schneider Electric solutions such as:
  • EcoStruxure Power Operation (EPO)
  • EcoStruxure Building Operation (EBO)
  • Power Monitoring Expert (PME)
  • M580 PLC (Control Expert)
  • M241 PLC (Machine Expert)

Preferred Skills

• Experience working with data center customers and critical infrastructure environments.
• Strong understanding of industrial communication protocols, networking, and system integration.
• Ability to handle escalated customer issues and technical complaints effectively.
• Exposure to AMC management, service sales, and business development activities.
• Knowledge of chiller plant operations, utility systems, and building automation technologies.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Customer-centric mindset with a focus on service excellence.
• Ability to work independently as well as collaboratively in a team environment.
• Strong documentation and reporting skills.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits—it is a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

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