General Manager - Novotel Lucknow Gomti Nagar

Accor Hotels; Lucknow; On-site; INR 3,000,000 - 5,500,000; Full time

Benefits offered by this job

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities

Job summary

Accor Hotels in Lucknow leads strategic hotel operations to deliver exceptional guest experiences while meeting financial goals. The role drives sales, marketing and distribution and elevates guest satisfaction as a core KPI across the leadership team.

The successful candidate will act as a brand ambassador for Accor, attract and nurture top talent, and foster entrepreneurial leadership to continuously improve performance and profitability.

Qualifications

• Strong leadership with proven track record in hotel operations.
• 12+ years in international brands with at least 2 years in a similar role.
• Strong rooms and sales background is aPlus.
• Proven ability to drive profitability and operational efficiency.

Responsibilities

• Lead overall hotel operations to achieve guest, employee, corporate and owner satisfaction while meeting financial goals.
• Personally drive and support sales, marketing and distribution efforts.
• Improve voice of guest score and guest satisfaction as a priority for HODs.
• Act as an Accor ambassador to enhance brand image and market reputation.
• Attract, train, retain & coach leadership teams to meet business needs.

Skills

Leadership

Strategic planning

Guest satisfaction

Operations mgmt

Sales & marketing

People management

Communication

Change management

Business acumen

Brand experience

Job description

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

WHAT YOU WILL BE DOING:

• Functions as the primary strategic business leader with overall responsibility of operations of Hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals..
• Personally drive and support the sales, Marketing and Distribution.
• Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs.
• Act as an Accor Ambassador aiming to enhance the company image and market reputation.
• Attract, train, retain & coach executive committee team members and leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Strong process orientation;
• Strong Leadership abilities and organizational skills;
• Entrepreneurial, thinks out of the box;
• Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals
• Outstanding PR and social integration skills to develop strong customer relations
• Able to drive change and look for operational efficiencies/synergies across the network
• Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
• 12 + years’ industry experience in international brands with minimum 2 years of experience in similar role.
• Strong Rooms and Sales background will be an added advantage
• Proven track record in making the hotel operation profitable

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities