General Manager - Novotel Lucknow Gomti Nagar

Novotel Hotels; Kakori; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Accor operates a leading hotel group seeking a senior operations leader to drive hotel performance, guest satisfaction, and financial results. The role emphasizes sales, marketing, distribution, and strategic leadership across the property.

The position requires a track record from international brands, strong leadership, and ability to drive changes for profitability. You will represent Accor as a market ambassador and lead a high-performing executive team.

Qualifications

• 12+ years’ industry experience in international brands, with at least 2 years in a similar role.
• Strong leadership and organizational skills.
• Strategic, creative thinker with clear communication of plans.
• Proven ability to drive guest satisfaction and profitability.
• Experience in sales, marketing and distribution.

Responsibilities

• Functions as the primary strategic business leader with overall responsibility of operations of Hotel to achieve customer satisfaction and quality service while meeting/exceeding financial goals.
• Personally drive and support the sales, Marketing and Distribution.
• Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs.
• Act as an Accor Ambassador aiming to enhance the company image and market reputation.
• Attract, train, retain & coach executive committee team members and leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

Skills

Leadership

Process orientation

Entrepreneurial mindset

Strategic thinking

Public relations

Change management

Ownership

Rooms & Sales

Profitability

Experience in international brands

Job description

Job Description:

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

WHAT YOU WILL BE DOING:

• Functions as the primary strategic business leader with overall responsibility of operations of Hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals..
• Personally drive and support the sales, Marketing and Distribution.
• Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs.
• Act as an Accor Ambassador aiming to enhance the company image and market reputation.
• Attract, train, retain & coach executive committee team members and leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Strong process orientation;
• Strong Leadership abilities and organizational skills;
• Entrepreneurial, thinks out of the box;
• Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals
• Outstanding PR and social integration skills to develop strong customer relations
• Able to drive change and look for operational efficiencies/synergies across the network
• Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
• 12 + years’ industry experience in international brands with minimum 2 years of experience in similar role.
• Strong Rooms and Sales background will be an added advantage
• Proven track record in making the hotel operation profitable

What Is In It For You

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities