General Manager & Head - Medical Services

Cytecare Hospitals; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Cytecare Hospitals in Bengaluru invites an accomplished leader to helm clinical governance across medical and allied services. You will standardize practices, drive MDT decisions, and translate committee deliberations into measurable improvements in patient outcomes.

You will oversee ICU, OT, infection control, antimicrobial stewardship, recruitment, and equipment governance, ensuring safety, quality, and ethical communication in care delivery.

Qualifications

• MBBS with MHA or MBA in Hospital Management.
• Strong governance and leadership experience in a hospital setting.
• Experience in ICU, OT and critical care oversight.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide clinical governance and medical leadership across medical and allied services.
• Lead hospital quality, patient safety and clinical outcomes initiatives.
• Oversee ICU, OT governance and critical incidents reviews.
• Drive policy standardization, MDT framework adoption and timely care improvements.
• Coordinate recruitment, equipment governance and interdisciplinary collaborations.

Skills

Clinical governance leadership

Patient safety & outcomes

ICU & critical care oversight

OT governance & surgical safety

Stakeholder management

Education

MBBS with MHA or MBA in Hospital Management

Job description

• Provide unified leadership across all medical and allied clinical services.
• Drive standardisation of clinical practices with cross-clinical judgment.
• Multidisciplinary Decision-Making & Tumor Boards
• Establish governance frameworks for tumour boards and other MDT forums.
• Ensure structured case discussions, documented decisions, and follow-through.
• Monitor clinical adherence to MDT recommendations and impact on outcomes.
• Clinical Committees Leadership
• Provide medical leadership and oversight to key committees, including:
• Mortality & Morbidity (M&M)
• Hospital Infection Control (HIC)
• Operation Theatre Committee
• Antimicrobial Stewardship Program (AMSP)
• Pharmacy & Therapeutics Committee (PTC)
• Credential & Privilege (C&P) Committee
• Cardio-Radiological & Clinico-Pathological Meetings
• Ensure decisions translate into practice change, not just minutes.
• Lead corrective actions based on infection trends, ICU performance, and adverse events.
• Ensure committee deliberations translate into policy, practice change, and measurable improvement.
• Clinical Outcomes & Quality Performance
• Define, track, and review clinical outcome metrics across oncology and allied specialties:
• Survival & response indicators (where applicable)
• HAI rates, antimicrobial usage patterns, resistance trends
• ICU outcomes (mortality, LOS, ventilator-associated events)
• Complication and toxicity trends
• Infection, transfusion, and medication outcomes
• Lead corrective actions and improvement plans based on outcomes data.
• Clinical Pharmacology Oversight
• Ensure integration of Clinical Pharmacology into treatment planning.
• Support rational drug use, protocol adherence, dose optimization, and safety.
• Coordinate with PTC for formulary decisions and protocol updates.
• Family Meetings & Care Communication
• Establish structured Family Meeting frameworks for complex oncology cases.
• Ensure coordinated participation of treating teams, nursing, psycho-oncology, and support services.
• Provide medical leadership to the Antimicrobial Stewardship Program (AMSP).
• Guide formulary control and antimicrobial restriction policies.
• Uphold transparency, empathy, and ethical communication in decision-making.
• Visiting Consultant & Full-time Faculty Management
• Oversee onboarding, credentialing, privileging, and performance review of:
• Visiting Consultants
• Full-time and empanelled doctors
• Outsourced full-time consultants
• Define scope of practice, coverage models, and accountability mechanisms.
• Address professional conduct, performance gaps, and clinical conflicts.
• Operation Theatre (OT) Clinical Governance
• Provide clinical governance for Operation Theatre services, including:
• OT utilization, scheduling, and case prioritization
• Surgical safety practices and checklist compliance
• Infection prevention and asepsis in OT
• Address surgeon-related workflow conflicts and ensure optimal use of OT resources
• Coordinate with anesthesia, nursing, CSSD, and biomedical teams
• ICU & Critical Care Oversight
• Provide medical leadership for ICU and critical care services.
• Ensure:
• Appropriate admission, triage, and escalation protocols
• Multidisciplinary ICU rounds and care planning
• Alignment of ICU practices with oncology and transplant needs
• Review ICU outcomes, mortality trends, and critical incidents.
• Medical & Paramedical Recruitment
• Actively participate in recruitment of:
• Doctors (all specialties)
• Paramedical and allied clinical professionals
• Define role expectations, skill requirements, and onboarding standards.
• Support retention and professional growth strategies.
• Biomedical Engineering & Clinical Equipment Oversight
• Lead and own the clinical evaluation and justification of all medical Capex, including:
• Oncology equipment (LINACs, brachytherapy, imaging, infusion systems, BMT infrastructure)
• ICU, OT, dialysis, transplant, and specialty clinical equipment
• Work closely with Biomedical Engineering, Finance, Procurement, and Leadership to:
• Define clinical specifications
• Validate technology suitability for oncology and tertiary care
• Ensure alignment with service line strategy and patient outcomes
• Participate in annual and long-term Capex planning for:
• New service lines
• Capacity expansion
• Technology refresh cycles
• Clinical urgency
• Oncology program growth

• Clinical Governance & Integration
• Provide unified leadership across all medical and allied clinical services.
• Ensure multidisciplinary, pathway-based care delivery across specialties.
• Drive standardisation of clinical practices with cross-clinical judgment.
• Multidisciplinary Decision-Making & Tumor Boards
• Establish governance frameworks for tumour boards and other MDT forums.
• Ensure structured case discussions, documented decisions, and follow-through.
• Monitor clinical adherence to MDT recommendations and impact on outcomes.
• Clinical Committees Leadership
• Provide medical leadership and oversight to key committees, including:
• Mortality & Morbidity (M&M)
• Hospital Infection Control (HIC)
• Operation Theatre Committee
• Antimicrobial Stewardship Program (AMSP)
• Pharmacy & Therapeutics Committee (PTC)
• Credential & Privilege (C&P) Committee
• Transfusion Committee
• Cardio-Radiological & Clinico-Pathological Meetings
• Ensure decisions translate into practice change, not just minutes.
• Lead corrective actions based on infection trends, ICU performance, and adverse events.
• Ensure committee deliberations translate into policy, practice change, and measurable improvement.
• Clinical Outcomes & Quality Performance
• Define, track, and review clinical outcome metrics across oncology and allied specialties:
• Survival & response indicators (where applicable)
• HAI rates, antimicrobial usage patterns, resistance trends
• ICU outcomes (mortality, LOS, ventilator-associated events)
• Complication and toxicity trends
• Infection, transfusion, and medication outcomes
• Lead corrective actions and improvement plans based on outcomes data.
• Clinical Pharmacology Oversight
• Ensure integration of Clinical Pharmacology into treatment planning.
• Support rational drug use, protocol adherence, dose optimization, and safety.
• Coordinate with PTC for formulary decisions and protocol updates.
• Family Meetings & Care Communication
• Establish structured Family Meeting frameworks for complex oncology cases.
• Ensure coordinated participation of treating teams, nursing, psycho-oncology, and support services.
• Provide medical leadership to the Antimicrobial Stewardship Program (AMSP).
• Guide formulary control and antimicrobial restriction policies.
• Uphold transparency, empathy, and ethical communication in decision-making.
• Visiting Consultant & Full-time Faculty Management
• Oversee onboarding, credentialing, privileging, and performance review of:
• Visiting Consultants
• Full-time and empanelled doctors
• Outsourced full-time consultants
• Define scope of practice, coverage models, and accountability mechanisms.
• Address professional conduct, performance gaps, and clinical conflicts.
• Operation Theatre (OT) Clinical Governance
• Provide clinical governance for Operation Theatre services, including:
• OT utilization, scheduling, and case prioritization
• Surgical safety practices and checklist compliance
• Infection prevention and asepsis in OT
• Address surgeon-related workflow conflicts and ensure optimal use of OT resources
• Coordinate with anesthesia, nursing, CSSD, and biomedical teams
• ICU & Critical Care Oversight
• Provide medical leadership for ICU and critical care services.
• Ensure:
• Appropriate admission, triage, and escalation protocols
• Multidisciplinary ICU rounds and care planning
• Alignment of ICU practices with oncology and transplant needs
• Review ICU outcomes, mortality trends, and critical incidents.
• Medical & Paramedical Recruitment
• Actively participate in recruitment of:
• Doctors (all specialties)
• Paramedical and allied clinical professionals
• Define role expectations, skill requirements, and onboarding standards.
• Support retention and professional growth strategies.
• Biomedical Engineering & Clinical Equipment Oversight
• Lead and own the clinical evaluation and justification of all medical Capex, including:
• Oncology equipment (LINACs, brachytherapy, imaging, infusion systems, BMT infrastructure)
• Diagnostic platforms (Radiology, Laboratory, Pathology, Blood Centre)
• ICU, OT, dialysis, transplant, and specialty clinical equipment
• Work closely with Biomedical Engineering, Finance, Procurement, and Leadership to:
• Define clinical specifications
• Validate technology suitability for oncology and tertiary care
• Ensure alignment with service line strategy and patient outcomes
• Participate in annual and long-term Capex planning for:
• New service lines
• Capacity expansion
• Technology refresh cycles
• Clinical urgency
• Oncology program growth

Qualifications

MBBS with MHA or MBA in Hospital Management

Must have skills

• Strong Clinical Governance & Medical Leadership skills
• Strong knowledge of Hospital Quality, Patient Safety & Clinical Outcomes
• Experience in ICU, OT and Critical Care clinical oversight
• Strong Clinical Risk Management and Incident Review capabilities
• Excellent communication, stakeholder management and conflict-resolution skills

Good to have skills

• Knowledge of NABH, JCI and other healthcare accreditation standards
• Experience in hospital policy development and clinical protocol standardization
• Strong presentation, documentation and report-writing skills