Clinical Transformation

Apollo Hospitals; Chennai; Sur place; INR 2 400 000 - 3 600 000; Plein temps

Résumé du poste

Apollo Hospitals in Chennai seeks a Clinical Transformation Manager for Cardiac Sciences to oversee end-to-end operations, finance, and clinical quality across Cardiology, Cardiac Surgery, Interventional Cardiology, Structural Heart, Rhythm management, and CTICU. The role unifies clinical excellence with business growth.

You will interface with leadership, physicians, and service lines, drive program development, ensure NABH/JCI alignment, manage dashboards, and lead a team of coordinators, with

Qualifications

• Bachelor’s degree in medicine or allied health with advanced management qualifications preferred.
• 10–15 years in healthcare management with cardiac sciences/critical care exposure.
• Experience in NABH/JCI accredited settings is advantageous.

Responsabilités

• Lead strategic growth, business planning, and market development for Cardiac Sciences.
• Oversee OPD, Cath Lab, OT, CTICU volumes and resource utilization.
• Monitor P&L, costing, pricing, and payer mix with dashboards for leadership.
• Ensure NABH/JCI compliance and monitor quality indicators and safety.
• Manage physician and stakeholder relations and drive enterprise value initiatives.
• Enhance patient experience and coordinate training for staff and CME programs.
• Maintain governance, data dashboards, and support research/registries.

Connaissances

Clinical Leadership

Transformation & Innovation

P&L acumen

Stakeholder management

Data-driven decisions

Program execution

Change management

Communication & negotiation

HMIS/EMR familiarity

Formation

MBBS with MD/MS or MHA/MBA-Healthcare

Nursing or allied health experience

Outils

HMIS/EMR systems

Healthcare analytics tools

Description du poste

Position Summary

The Clinical Transformation Manager Cardiac Sciences is responsible for the end-to-end operational, financial, and clinical quality performance of the Cardiac Sciences Speciality, including Cardiology, Cardiac Surgery (CTVS), Interventional Cardiology (Cath Lab), Structural Heart , Cardiac Rhythm management and Cardiac Critical Care/CTICU. The role bridges clinical excellence with business growth, acting as the single point of Interface for the Speciality’s P&L, patient experience, physician relations, and strategic development & innovation with sub-speciality therapeutic development of the area

Key Responsibilities

1. Strategic & Business Growth

• Develop the annual business plan for the Cardiac Sciences speciality, including volume growth, revenue targets, and market share objectives.
• Identify opportunities to expand service offerings (e.g., Develop & establish structural heart programs, TAVR, EP/device therapy, heart failure clinics, Atrial fibrillation offerings etc
• Monitor referral networks with cardiologists, physicians, and corporate/insurance partners, with hospital / unit level market development team, referral marketing team & corporate marketing team
• Benchmark Clinical speciality performance against competitor institutions and national/international standards.

2. Operations Management

• Monitor OPD volumes & growth across major Units, Procedure volumes for Cath Lab, Cardiac OT, CTICU, and cardiac wards, ensuring optimal bed and resource utilization.
• Monitor & provide strategic guidance to Unit level Clinical Trx Manager - Cardiac Sciences for patient flow, TAT (turnaround times) for procedures, and elective/emergency case scheduling in coordination with clinical teams.
• Monitor and facilitate optimize equipment utilization, procurement planning, and consumable/implant inventory (stents, valves, devices) in partnership with biomedical and supply chain teams & unit level Clinical Trx manager

3. Financial Performance

• Monitor the P&L for the clinical specialty : revenue, cost of care, contribution margin etc & report dashboard to Leadership
• Track case costing, package pricing, and payer mix (cash, insurance, TPA, government schemes).
• Facilitate any cost optimization initiatives with Hospital units without compromising clinical quality.
• Prepare monthly/quarterly MIS reports and present performance reviews to leadership.

4. Quality, Safety & Compliance

• Ensure adherence to NABH/JCI and other regulatory/accreditation standards specific to cardiac care.
• Monitor clinical quality indicators — door-to-balloon time, surgical site infection rates, CTICU mortality/morbidity, readmission rates, complication rates.
• Facilitate root cause analysis (RCA) for major adverse events and drive corrective/preventive action plans, with consistent support from Unit DMS
• Champion patient safety protocols and infection control practices in major units, for Cardiac sciences , with execution by unit DMS, nursing & unit Quality team

5. Physician & Stakeholder Relations

• Serve as the primary liaison between hospital administration leadership and cardiac consultants/surgeons, across major units
• Support recruitment, onboarding, and retention of cardiac specialists.
• Manage relationships with device/pharma Cos for driving Enterprise value for Apollo and coordinate with group procurement office for major strategic clinical events, strategic clinical & financial grant etc

6. Patient Experience

• Drive initiatives to improve patient and family satisfaction scores (HCAHPS or equivalent).
• Oversee if any major grievance redressal specific to the clinical speciality & help & guide the unit level Clinical Trx manager
• Monitor implementation of clear communication protocols for pre-op counselling, informed consent, and discharge planning across major units for Cardiac sciences

7. People Management

• Mentor unit level Clinical Trx manager/ Coordinator
• Facilitate & coordinate training and CME programs for clinical and nursing staff.

8. Data & Reporting

• Maintain dashboards for volumes, outcomes, revenue, and quality metrics.
• Support clinical research, registries, and outcome publication initiatives where applicable.
• Set up Clinical Governance cadence & present quarterly clinical speciality performance dashboards to CMS & Leadership and hospital leadership as per regular frequency/ governance cadence

Key Result Areas (KRAs) / KPIs

Area

Sample Metric ( for the Speciality)

Volume Growth

OPD footfalls, OP-IP conversion, Cath Lab procedures, surgical volumes (YoY growth), Cardiac Rhythm devices procedure volume, Referral pipeline to Heart Tx & conversion

Financial

Revenue, cost per case, YOY procedure / volume growth, market share

Quality

Door-to-balloon time, SSI rate, CTICU LOS, 30-day readmission

Patient Experience

Satisfaction score, complaint resolution TAT

Operational Efficiency

Cath Lab/OT utilization %, bed occupancy, turnaround time

Compliance

NABH/JCI audit scores, zero regulatory non-conformances

Required Qualifications

• Bachelor’s in Medicine ( MBBS) , with MD / MS or Bachelor's/Master's in Hospital Administration (MHA/MBA-Healthcare), Nursing, or allied health sciences; a clinical background (medicine,nursing/paramedical) may be preferred for this speciality, but not mandatory
• 10-15 years of overall healthcare management experience, with at least 4–5 years in cardiac sciences/critical care operations or service line management is preferred
• Prior experience in a NABH/JCI accredited tertiary care or cardiac specialty hospital preferred.

Key Skills & Competencies

• Strong understanding of cardiac care clinical pathways and terminology
• Clinical Leadership, Clinical Transformation & Innovation
• Drive sub-speciality Clinical Programs execution under Cardiac Sciences
• Financial acumen — P&L understanding, costing, budgeting
• Strong Stakeholder connect & management, especially with senior consultants/surgeons
• Data-driven decision-making and dashboard/MIS proficiency
• Change management
• Strong on-ground execution experience for clinical programs at scale
• Crisis management and composure under high-acuity operational pressure
• Excellent communication, negotiation, and interpersonal skills
• Familiarity with HMIS/EMR systems and healthcare analytics tools