General Manager - DEI

AGS Health; Chennai District; On-site; INR 2,600,000 - 4,200,000; Full time

Job summary

AGS Health is seeking a General Manager- DEI to lead Diversity, Equity & Inclusion initiatives across India and global operations. The role partners with business leaders, HR, and cross-functional stakeholders to embed DEI across talent practices, leadership, policies, and culture.

The role requires strategic yet hands-on leadership, with data-driven impact through collaboration and scalable inclusion programs. Reports to the Director - DEI & CSR.

Qualifications

• MBA/PG in HR, organizational development, social sciences, or related field.
• 12–15 years of DEI, culture, HR or employee experience in global organizations.
• Experience in India and global markets such as the US, Mexico, and the Philippines preferred.
• Healthcare/RCM or GCC/BPO experience preferred.

Responsibilities

• Lead global DEI strategy and programs across India and international sites.
• Drive inclusion, belonging, and psychological safety across the employee lifecycle.
• Establish DEI governance, KPIs, and actionable plans.
• Partner with leaders to strengthen inclusive leadership.
• Design and deliver DEI learning programs and campaigns.
• Manage DEI dashboards, insights, and leadership updates.
• Represent AGS Health at external DEI forums and partnerships.

Skills

Strategic thinking

Analytics & data storytelling

Cross-functional collaboration

Stakeholder management

Emotional intelligence

Change management

Education

MBA/PG in HR or related field

Job description

AGS Health is a leading strategic growth partner to healthcare providers across the U.S. Working alongside each client as one team, we improve revenue cycle performance by orchestrating data, AI, automation, and human expertise across every workflow. Our proven model complements customers' existing teams, technology, and processes, deploying the right capabilities to improve efficiency, strengthen financial performance, and enhance the patient financial experience. Supported by a global team of more than 16,000 clinical and revenue cycle experts across onshore, nearshore, and offshore locations, AGS Health helps customers achieve measurable results across diverse care settings and specialties.

Role Summary

The General Manager- DEI will lead key Diversity, Equity & Inclusion Initiatives across India and global operations, driving inclusive culture, employee experience, and equitable workplace practices. The role will partner closely with business leaders, HR teams, and cross-functional stakeholders to embed DEI across talent practices, leadership capability, policies, and organizational culture.

This role reports to the Director - DEI & CSR and requires a strategic yet hands-on leader who can drive measurable impact through data, collaboration, and scalable inclusion programs.

Key Responsibilities:

• Support the execution of the Global DEI strategy aligned with business and people priorities.
• Drive inclusion, belonging, and psychological safety across the employee lifecycle.
• Establish and track DEI governance mechanisms for DEI interventions, KPIs, and action plans.
• Partner with leaders to strengthen inclusive leadership capability and culture.
• Collaborate with HRBP and Talent Acquisition teams to strengthen inclusive hiring, retention, development, and advancement practices.
• Design and implement interventions across key focus areas- Gender equity and women in leadership, Disability inclusion and accessibility, LGBTQIA+ inclusion and allyship, Generational and multicultural inclusion & Returnship and second-career programs
• Review workplace policies and practices through an inclusion lens.
• Design and lead DEI learning programs, leadership sensitization workshops, campaigns, and awareness initiatives
• Drive DEI related communication content and storytelling initiatives to reinforce inclusive culture and values.
• Manage DEI dashboards, metrics, and reporting frameworks, prepare data-driven insights, impact assessments, and leadership updates.
• Benchmark organizational practices against industry trends and best practices.
• Lead participation in external DEI assessments, studies and award applications
• Represent AGS Health at industry forums, conferences, and external events and build partnerships with external DEI networks, consultants, and institutions.

Qualifications & Experience

• MBA/Postgraduate degree in HR, Organizational Development, Social Sciences, or related field.
• 12-15 years of experience in DEI, Culture, HR, or Employee Experience within global organizations.
• Experience in driving core DEI interventions across India and global markets such as the US, Mexico, and the Philippines preferred.
• Strong understanding of DEI frameworks, culture transformation, and inclusive talent practices.
• Experience in healthcare, RCM, GCC/BPO, or global services organizations preferred.

Core Competencies

• Strategic thinking with strong execution capability
• Strong analytical and data storytelling capability
• Ability to work effectively across functions and geographies
• Stakeholder management and influencing skills
• High emotional intelligence and intercultural sensitivity
• Strong project management and change management capability

Job Location

Chennai / Hyderabad / Jaipur / Vellore / Tirupati / Ahmedabad

Equal Opportunity Statement

AGS Health is an equal opportunity employer committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to thrive. We welcome and encourage applications from all eligible candidates, irrespective of their background or identity.