General Manager - Client Solutions

Greytip Software Private Limited; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Greytip Software Private Limited in Mumbai seeks a General Manager – Client Solutions to lead development, delivery, and growth of client-focused solutions that strengthen relationships and business performance. You will oversee strategy from opportunity identification through implementation and continuous improvement, partnering with clients and internal teams to deliver measurable value.

The role requires strategic vision, commercial acumen, and ability to manage multi-disciplinary teams,

Qualifications

• Bachelor’s degree and significant experience in client solutions or related field.
• Senior management experience with client revenue and operations responsibilities.
• Proven track record in leading cross-functional teams and complex engagements.

Responsibilities

• Strategic Leadership: Develop and align client solutions strategy with organizational objectives and growth plans.
• Client Relationship: Build and maintain trusted relationships with key clients and stakeholders.
• Solution Development: Lead end-to-end development from discovery through implementation and optimization.
• Commercial Growth: Identify cross-selling, upselling, renewal, and new-business opportunities.
• Operational Excellence: Establish governance, metrics, and delivery standards for engagements.
• Team Leadership: Build and develop a high-performing client solutions team.

Skills

Strategic leadership

Client relationship management

Negotiation & deal-making

Cross-functional leadership

Education

Bachelor’s degree in Business Administration, Management, Marketing, Operations, IT

Tools

CRM platforms

Project management tools

Business intelligence platforms

Job description

Job Description: General Manager – Client SolutionsPosition Summary

The General Manager – Client Solutions is responsible for leading the development, delivery, and growth of client-focused solutions that strengthen customer relationships, improve service outcomes, and contribute to business performance. This role combines strategic leadership, commercial responsibility, operational oversight, and stakeholder management to ensure that client needs are translated into scalable, high-quality solutions.

The position will oversee client solution strategy from opportunity identification and solution design through implementation, performance management, and continuous improvement. The General Manager will work closely with clients and internal teams to establish trusted partnerships, deliver measurable value, and support long‑term business growth.

Key Responsibilities

Strategic Leadership

• Develop and execute the client solutions strategy in alignment with organizational objectives, market opportunities, and customer expectations.
• Define solution priorities, service models, performance goals, and growth plans for the client solutions function.
• Identify emerging industry trends, customer needs, and competitive developments to enhance the organization’s solutions portfolio.
• Lead the development of innovative, scalable, and commercially viable solutions that address complex client requirements.
• Provide leadership and direction to teams responsible for client engagement, solution design, implementation, and service delivery.

Client Relationship and Stakeholder Management

• Build and maintain strong, trusted relationships with key clients, senior stakeholders, and strategic partners.
• Act as a senior escalation point for complex client concerns, delivery challenges, and critical business issues.
• Understand client objectives and translate them into clear solution requirements, service improvements, and actionable business plans.
• Conduct regular client reviews to evaluate performance, identify opportunities, and strengthen engagement.
• Ensure consistent communication, transparency, and accountability throughout the client lifecycle.
• Represent the organization in executive meetings, business reviews, presentations, and strategic negotiations.

Solution Development and Delivery

• Lead the end-to-end development of client solutions, including discovery, requirements analysis, solution design, pricing, implementation, and optimization.
• Ensure proposed solutions are practical, customer-centric, commercially sound, and aligned with operational capabilities.
• Coordinate with sales, operations, product, technology, finance, legal, and other relevant functions to deliver integrated solutions.
• Establish appropriate governance structures, delivery standards, milestones, and success measures for client engagements.
• Monitor implementation progress, identify risks, and drive timely resolution of issues.
• Ensure solutions are delivered in accordance with agreed scope, quality standards, timelines, budgets, and contractual obligations.

Commercial and Business Growth

• Contribute to revenue growth, profitability, client retention, and expansion of existing accounts.
• Identify cross‑selling, upselling, renewal, and new‑business opportunities within the client portfolio.
• Support the preparation of proposals, presentations, statements of work, commercial models, and contract negotiations.
• Develop business cases and financial analyses to evaluate the viability and expected return of proposed solutions.
• Track commercial performance and take corrective action where client solutions do not meet financial or strategic objectives.
• Partner with business development and sales teams to strengthen the organization’s market position and win strategic opportunities.

Operational Excellence and Performance Management

• Establish and monitor key performance indicators related to client satisfaction, solution adoption, service quality, operational efficiency, revenue, and profitability.
• Review client and operational performance data to identify trends, risks, improvement opportunities, and areas requiring intervention.
• Drive continuous improvement initiatives that enhance service quality, productivity, scalability, and customer experience.
• Standardize processes, documentation, governance, and best practices across client solution engagements.
• Ensure appropriate risk management, compliance, data protection, quality assurance, and business continuity practices are embedded in solution delivery.
• Prepare regular management reports, performance updates, and strategic recommendations for senior leadership.

Team Leadership and Talent Development

• Build, lead, and develop a high‑performing client solutions team with clear objectives, accountability, and performance expectations.
• Establish a collaborative culture focused on customer value, ownership, innovation, and continuous learning.
• Coach and mentor team members to improve consulting, commercial, communication, analytical, and delivery capabilities.
• Identify resource requirements and ensure the right skills and capacity are available to support business priorities.
• Conduct performance reviews and support succession planning, career development, and employee engagement initiatives.

Key Requirements

Education and Experience

• Bachelor’s degree in Business Administration, Management, Marketing, Operations, Information Technology, or a related discipline.
• A master’s degree or relevant professional qualification is advantageous.
• Significant experience in client solutions, consulting, account management, business operations, professional services, or a related field.
• Demonstrated experience in a senior management or general management role with responsibility for clients, revenue, operations, or solution delivery.
• Proven experience managing complex client engagements and leading cross‑functional teams.
• Experience with solution development, commercial proposals, contract negotiations, implementation, and service improvement.

Core Competencies

• Strategic planning and business leadership.
• Client relationship management and executive stakeholder engagement.
• Solution design, consulting, and value-based problem solving.
• Commercial acumen, revenue management, and profitability analysis.
• Operational planning, governance, and performance management.
• Strong negotiation, presentation, influencing, and communication skills.
• Financial literacy and the ability to interpret business performance data.
• Risk management, issue resolution, and decision‑making capability.
• Change management and continuous improvement mindset.
• Team leadership, coaching, delegation, and talent development.

Technical and Professional Skills

• Proficiency in Microsoft Office or equivalent productivity and presentation tools.
• Ability to use customer relationship management, project management, reporting, and business intelligence platforms.
• Ability to analyze data and convert business insights into practical recommendations.
• Strong documentation, proposal‑writing, and business presentation skills.
• Understanding of service delivery models, customer experience principles, process improvement, and quality management.

Key Performance Indicators

• Client satisfaction, retention, and relationship health.
• Revenue growth and profitability of client solutions.
• New‑business, renewal, cross‑selling, and upselling performance.
• Solution delivery against agreed scope, timeline, budget, and quality standards.
• Client issue‑resolution speed and escalation effectiveness.
• Solution adoption, service utilisation, and business value delivered to clients.
• Operational efficiency, productivity, and continuous improvement outcomes.
• Team performance, capability development, and employee engagement.

Personal Attributes

• Customer‑focused, commercially aware, and results‑oriented.
• Strategic thinker with strong execution capability.
• Confident in engaging with senior executives and diverse stakeholders.
• Collaborative, accountable, and capable of operating in a complex environment.
• Adaptable, proactive, and comfortable managing ambiguity and change.
• Ethical, professional, and committed to delivering sustainable client value.

Role Outcome

Success in this role will be measured by the organization’s ability to deliver high‑value, scalable client solutions; strengthen strategic relationships; achieve sustainable commercial growth; improve client satisfaction and retention; and build a capable, accountable, and high‑performing client solutions function.