General Manager (2 wheeler service)

Virtuhr; Chhatrapati Sambhajinagar District; On-site; INR 800,000 - 1,000,000; Full time

Job summary

Virtuhr in Chhatrapati Sambhajinagar invites applications for the position of General Manager - Service. The role oversees the service department for two-wheeler repairs, focusing on customer satisfaction, operational efficiency, and profitability, with adherence to OEM standards and growth of service revenue and CSI.

Key responsibilities include service delivery, CSI, upselling, team management, and process automation, with immediate joiner preferred and 5+ years experience.

Qualifications

• Minimum 5 years of experience in service management.

Responsibilities

• Oversee day-to-day service workshop operations: job cards, allocation, quality checks, vehicle delivery, TAT adherence, first-time fix rate, customer wait times.
• Drive CSI scores, handle escalations/complaints, promote AMC/extended warranty and value-added services.
• Achieve monthly targets for labor, spares and service revenue; manage costs and inventory; upsell parts, accessories, lubricants, and service packages.
• Lead and train Service Advisors, Technicians, and QC team; ensure OEM process training and 5S/workshop safety.
• Maintain workshop tools/equipment and drive digital service initiatives like service booking and e-invoicing.

Job description

We are looking for "General Manager - Service" for our client in Chhatrapati Sambhajinagar (Aurangabad). The position will be responsible for overall management of the service department (2-wheeler) to achieve customer satisfaction, operational efficiency, and profitability. The role ensures delivery of high-quality service, adherence to OEM standards, and growth of service revenue & CSI.

Budget for position: 8 to 10 L P.A.

Experience: 5 years & above

Immediate joiner will be preferred.

Key Responsibilities:

1. Operations & Service Delivery - Oversee day-to-day functioning of service workshop including job card opening, job allocation, quality check & vehicle delivery. Ensure TAT adherence, first-time fix rate, and minimum customer wait time. Maintain workshop productivity, bay utilization, and technician efficiency.

2. Customer Satisfaction & Retention - Drive CSI scores and handle escalations/complaints effectively. Implement service campaigns, recall activities, and follow-up calls. Promote AMC, extended warranty, and value-added services to customers.

3. Revenue & Profitability - Achieve monthly targets for labor, spares, and overall service revenue. Control costs, manage spares inventory, and reduce wastage. Focus on upselling - parts, accessories, lubricants, and service packages.

4. Team Management - Lead, train and motivate Service Advisors, Technicians, and QC team. Conduct regular training on OEM processes, new models, and soft skills. Ensure discipline, safety norms, and 5S in workshop.

5. Infrastructure & Process - Maintain workshop tools, equipment, and cleanliness as per OEM standards. Implement digital initiatives - service booking, digital inspection, e-invoicing.