General Manager

Hyatt Hotels Corporation; Rajasthan; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a seasoned regional leader to helm operations across EAME with multiple locations. You will drive operational excellence, guest experience, and financial performance while aligning brand standards with strategic growth.

You will cultivate talent, strengthen owner relations, and lead compliance and sustainability initiatives, delivering value for guests, colleagues, and owners in a dynamic hospitality environment across diverse cultures and locations.

Qualifications

• Proven leadership in full-service or upper-upscale hotels with strong guest focus.
• Excellent financial acumen balancing cost efficiency with guest experience.
• Track record elevating guest sentiment, brand health and owner relations.

Responsibilities

• Oversee hotel operations to ensure high-quality, service-focused experiences across rooms, F&B, and events.
• Lead a people-first culture that attracts, develops, engages and retains top talent.
• Build strong relationships with ownership, ensuring transparency and alignment on strategy.
• Own full P&L, manage annual budget and rolling forecast, and drive financial targets.
• Ensure consistent brand integrity and high-quality guest experiences across touchpoints.
• Drive market positioning and revenue growth through innovative brand-centric leadership.
• Ensure compliance with safety, sustainability standards and Hyatt ethics.

Skills

Leadership

Financial Acumen

Guest Satisfaction

Hotel Operations

Strategic Agility

Global Exposure

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

This leader cultivates a culture that blends care with curiosity and genuine connection. They drive performance through disciplined execution, teamwork, and a commitment to thoughtful service. They uphold the promise of dependable and welcoming hospitality across every interaction to achieve service excellence, colleague engagement, profitability and brand reputation

Operational Excellence & Guest Experience :Ensure the hotel delivers seamless, high-quality, and service-focused experiences across a broad range of full-service operations, including rooms, F&B, meetings and events that reflect Hyatt’s brand standards.

Talent Development : Lead a people-first culture that attracts, develops, engages and retains top talent so they can be their best.

Owner Relations : Build and maintain strong relationships with ownership, ensuring transparency, trust, and alignment on strategic direction and financial outcomes.

Financial Leadership : Own the hotel’s full P&L with direct accountability for key metrics such as revenue, GOP etc. Lead the annual budget and rolling forecast, actively manage variances and lead team in proactively taking timely actions to deliver financial targets.

Brand Integrity : Ensure the hotel delivers reliable, welcoming, and high-quality experiences across all colleague and guest touchpoints in line with the brand standards and positioning

Commercial Strategy : Drive market positioning, brand recognition, and revenue growth through innovative strategies and brand-centric leadership.

Compliance & Sustainability : Ensure adherence to all operational, safety, and sustainability standards, protecting the wellbeing of colleagues and guests. Ensure compliance with Hyatt’s ethics and compliance policy.

Qualifications

• Proven leadership in full-service / upper-upscale hotels known for operational excellence, service consistency, and guest satisfaction
• Strong financial acumen with a demonstrated ability to balance operational efficiency and guest experience.
• Success in elevating guest satisfaction, brand sentiment, and owner relations
• Additional leadership experience from taskforce, project hotel openings, rebranding or repositioning within the full-service segment is an advantage
• Experience across multiple disciplines, brands and sizes of hotels, demonstrating strategic agility and cultural sensitivity is highly preferred
• Global exposure through leading in diverse cultural contexts with fluency in local relevance and international standards is highly preferred

Regional Office - EAME | Multiple Locations

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