General Manager

Hyatt Regency; Goa; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Hyatt Regency Goa Porvorim seeks a seasoned hotel leader to steward operational excellence and guest experience across all hotel functions. You will own the P&L, lead budgeting and forecasts, and drive brand integrity while developing top talent and fostering strong relationships with owners and stakeholders.

The role emphasizes strategic agility in a multi-discipline, full-service hotel environment, with a focus on financial performance, guest satisfaction, and sustainable practices consistent

Qualifications

• Proven leadership in full-service / upper-upscale hotels known for operational excellence, service consistency, and guest satisfaction
• Strong financial acumen with a demonstrated ability to balance operational efficiency and guest experience.
• Success in elevating guest satisfaction, brand sentiment, and owner relations
• Additional leadership experience from taskforce, project hotel openings, rebranding or repositioning within the full-service segment is an advantage
• Experience across multiple disciplines, brands and sizes of hotels, demonstrating strategic agility and cultural sensitivity is highly preferred
• Global exposure through leading in diverse cultural contexts with fluency in local relevance and international standards is highly preferred

Responsibilities

• Deliver seamless, high-quality guest experiences across Rooms, F&B, meetings and events in line with Hyatt’s brand standards.
• Lead a people-first culture to attract, develop, engage and retain top hotel talent.
• Build and maintain strong owner relations with transparency and alignment on strategic directions and financial outcomes.
• Own the hotel’s full P&L, lead annual budget and rolling forecasts, manage variances and drive financial targets.
• Uphold brand integrity by delivering reliable, welcoming interactions and maintaining Hyatt standards.
• Drive commercial strategy to position the brand, enhance recognition and revenue growth.
• Ensure compliance with safety, sustainability standards and Hyatt ethics across operations.

Job description

Organization - Hyatt Regency Goa Porvorim

Summary

This leader cultivates a culture that blends care with curiosity and genuine connection. They drive performance through disciplined execution, teamwork, and a commitment to thoughtful service. They uphold the promise of dependable and welcoming hospitality across every interaction to achieve service excellence, colleague engagement, profitability and brand reputation

Operational Excellence & Guest Experience

Ensure the hotel delivers seamless, high-quality, and service-focused experiences across a broad range of full-service operations, including rooms, F&B, meetings and events that reflect Hyatt’s brand standards.

Talent Development

Lead a people-first culture that attracts, develops, engages and retains top talent so they can be their best.

Owner Relations

Build and maintain strong relationships with ownership, ensuring transparency, trust, and alignment on strategic direction and financial outcomes.

Financial Leadership

Own the hotel’s full P&L with direct accountability for key metrics such as revenue, GOP etc. Lead the annual budget and rolling forecast, actively manage variances and lead team in proactively taking timely actions to deliver financial targets.

Brand Integrity

Ensure the hotel delivers reliable, welcoming, and high-quality experiences across all colleague and guest touchpoints in line with the brand standards and positioning

Commercial Strategy

Drive market positioning, brand recognition, and revenue growth through innovative strategies and brand-centric leadership.

Compliance & Sustainability

Ensure adherence to all operational, safety, and sustainability standards, protecting the wellbeing of colleagues and guests. Ensure compliance with Hyatt’s ethics and compliance policy.

Qualifications

• Proven leadership in full-service / upper-upscale hotels known for operational excellence, service consistency, and guest satisfaction
• Strong financial acumen with a demonstrated ability to balance operational efficiency and guest experience.
• Success in elevating guest satisfaction, brand sentiment, and owner relations
• Additional leadership experience from taskforce, project hotel openings, rebranding or repositioning within the full-service segment is an advantage
• Experience across multiple disciplines, brands and sizes of hotels, demonstrating strategic agility and cultural sensitivity is highly preferred
• Global exposure through leading in diverse cultural contexts with fluency in local relevance and international standards is highly preferred