Resort Manager - Vasco Goa

Miros Hotels & Resorts; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Miros Hotels & Resorts in Kolkata seeks a Resort Manager to elevate guest experiences, oversee on-site operations and amenities, and manage financial performance. You will lead a hospitality team, maintain high service standards, and ensure compliance with safety protocols.

The role requires a bachelor's degree in hospitality management and 2–3 years in a duty manager or front office leadership position at luxury 5-star properties. On-site role with a focus on guest satisfaction.

Qualifications

• Bachelor's degree in hospitality management required.
• 2–3 years as duty manager/front office manager in luxury 5-star properties.
• Strong leadership, budget awareness, and guest-service focus.

Responsibilities

• Enhance guest experience and service standards across the property.
• Oversee operations, amenities, and facilities to ensure smooth delivery.
• Prepare and manage hospitality budgets and revenue strategies.
• Lead and develop the hospitality team; ensure compliance and safety.

Skills

Leadership

Organizational skills

Communication

Interpersonal skills

Hospitality knowledge

Revenue management

Hospitality software

Education

Bachelor's degree in hospitality management

Tools

PMS software

MS Office

Job description

As the Resort Manager, you will be responsible for managing and enhancing the overall hospitality services. This includes overseeing the guest experience, maintaining high standards of customer service, and managing the amenities and facilities, manage the operational budgets to ensure a seamless and enjoyable stay for residents and visitors alike.

Your Key Responsibilities

Guest Services Management

• Develop and implement strategies to enhance the overall guest experience.
• Manage guest inquiries, requests, and feedback with a focus on satisfaction and retention.
• Coordinate and supervise customer visits on site, ensuring seamless execution and client satisfaction.
• Create and maintain a culture of exceptional customer service, ensuring all team members prioritize guest satisfaction.

Property Operations Management

• Take complete handover of the project plots, amenities, infrastructure, and other areas within.
• Oversee the day-to-day operations of the hospitality services within the project.
• Ensure the smooth functioning of amenities, common areas, and recreational facilities.
• Collaborate with maintenance teams to uphold property standards and address any issues promptly.

Financial Management

• Prepare and manage budgets for hospitality operations.
• Monitor expenses, revenue generation, and financial performance.
• Implement cost-effective measures without compromising service quality.
• Oversee revenue management strategies to optimize occupancy and profitability.
• Manage the property's P&L, ensuring financial goals are met or exceeded.

Team Leadership

• Recruit, train, and manage a dedicated hospitality team.
• Foster a positive and collaborative work environment.
• Conduct regular performance evaluations and provide constructive feedback.

Compliance and Regulations

• Stay informed about local regulations and ensure compliance.
• Implement and maintain safety and security protocols for the property

Experience & Education Required

• Bachelors degree in hospitality management.
• Proven experience of 2-3 years as a duty manager/front office manager in a luxury 5 Star resort properties such Oberoi, Taj, ITC Marriott.

Key Skills and Attributes

• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Knowledge of local regulations and hospitality industry trends.
• Proficient in computer applications related to hospitality management.
• Experience in revenue management and financial oversight.