GBS Training Specialist

GSV UPS General Services; Pune District; On-site; INR 391,000 - 614,000; Part time

Job summary

UPS in Pune, India is seeking a Training Specialist to coordinate and facilitate training for Customer Care Agents, ensuring engaging and effective learning aligned with operational goals.

The role involves analyzing training content, supporting onboarding, ongoing skill development, process updates, and collaborating with Process and Operations to translate complex processes into practical learning experiences.

Qualifications

• Engaging facilitator with strong communication skills.
• Ability to translate complex processes into practical, agent-friendly learning experiences.
• Strong collaboration with cross-functional teams to meet performance metrics.

Responsibilities

• Coordinate and facilitate training for Customer Care Agents.
• Support onboarding and ongoing skill development, process updates, and system training.
• Evaluate training effectiveness and solicit feedback from participants.

Skills

Facilitation

Clear communication

Collaboration

Education

Bachelor's degree

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description: GBS Training Specialist. The Training Specialist coordinates and facilitates training for Customer Care Agents, ensuring learning experiences are effective, engaging, and aligned with operational goals. This role analyzes training content to identify opportunities for improvement and collaborates closely with Process and Operations partners to ensure training materials support performance metrics and quality standards. The Training Specialist supports new hire onboarding, ongoing skill development, process updates, system training, and performance improvement initiatives. The ideal candidate is an engaging facilitator, a clear communicator, and a strong collaborator who can translate complex processes into practical, agent-friendly learning experiences grounded in adult learning principles. The Learning Facilitation Analyst delivers employee training courses, which may focus on team building skills, problem solving, specific job-related skills, or other capabilities critical to UPS's success. Learns applicable knowledge and skills sufficiently to convey them to an audience. Follows up with training participants to solicit feedback and evaluate the effectiveness of the learning opportunity. Partners with course developers to continually improve training activities. Provides specific functional expertise that is theoretical and conceptual in nature. This expertise is typically acquired through a combination of university education and experience within a field. May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise. Applies working knowledge of theories, practices, and/or procedures within job discipline. Broadens capabilities and understanding of the company processes, and customers. Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance. Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents. Impacts quality of own work and the work of others on the team. Shares factual information with other team members. Receives guidance on a regular basis. Entry-level to UPS’s professional career track. Typically requires a four-year degree or equivalent experience. Temporary Position - 06 Months Employee Type: Fixed Term (Fixed Term)

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded in justice and economic opportunity for all, supported by a healthy, sustainable global environment.