GBS Preferred Cust Associate

United Parcel Service Sweden Aktiebolag; Thirumalaisamuthiram; On-site; INR 350,000 - 550,000; Full time

Job summary

United Parcel Service is seeking a customer service professional to provide one-to-one support for UPS Preferred accounts. You will analyze and resolve problems, handle tracing and claim inquiries, and maintain ownership of customer situations through resolution.

This role emphasizes proactive follow-ups and outbound calls to ensure timely solutions, building strong relationships with internal teams such as Billing and Operations.

Qualifications

• High school diploma required
• Strong oral and written communication skills needed
• Experience in customer service is preferred

Responsibilities

• Builds and maintains relationships with related internal functions (Billing, Delivery Information and Operations).
• Analyzes and resolves Preferred account issues.

Skills

Oral and written communication

Problem solving

Customer service experience

Education

High school diploma

Job description

Job Description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Summary

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Responsibilities

• Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
• Analyzes and resolves Preferred account issues.

Qualifications

• High school diploma, GED, or International equivalent
• Strong oral and written communication skills
• Strong problem solving skills
• Previous customer service experience - Preferred

Employee Type

Permanent

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