Gaming Assistant | Technical Support

Pi Square Technologies; Hyderabad; On-site; INR 250,000 - 420,000; Full time

Job summary

Pi Square Technologies is hiring for a customer support role in Hyderabad, focusing on gaming products and services. The role involves assisting customers via phone, email, and chat, and resolving issues related to gaming hardware and software.

You will educate customers about features, plans, and services, manage CRM tickets, and ensure timely ticket resolution. Relevant experience in customer support is preferred in a fast-paced gaming environment.

Responsibilities

• Provide customer support through phone, email, and chat for gaming products and services.
• Troubleshoot and resolve technical issues related to gaming hardware and software.
• Handle billing queries, payment issues, refunds, subscriptions, and account-related concerns.
• Educate customers about gaming products, features, subscription plans, and services.
• Create and maintain support tickets while accurately documenting customer interactions in CRM.
• Follow up on open tickets and ensure timely resolution of customer issues.

Job description

JD

• Provide customer support through phone, email, and chat for gaming products and services.
• Troubleshoot and resolve technical issues related to gaming hardware and software.
• Handle billing queries, payment issues, refunds, subscriptions, and account-related concerns.
• Educate customers about gaming products, features, subscription plans, and services.
• Create and maintain support tickets while accurately documenting customer interactions in CRM.
• Follow up on open tickets and ensure timely resolution of customer issues.