Functional Consultant – Supply Chain Management (Semi-Conductor Industry)

Jade Global; Maharashtra; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Jade Global is seeking an experienced Oracle EBS Functional Support specialist to manage incidents and service requests across Supply Chain, Order Management, and Receivables. You will coordinate with BSA, DBA, and business teams to deliver timely solutions and data fixes while supporting GTM and ModelN related efforts.

Candidates should have 8–10 years of hands-on Oracle EBS experience, strong communication skills, and willingness to work in the APAC/India time zone with occasional US overlap.

Qualifications

• 8–10 years of experience in Oracle EBS functional support (Supply Chain, Order Management, or Receivables modules)
• Hands-on experience with Oracle EBS Supply Chain, OSFM, Order Management, or Receivables
• Familiarity with ServiceNow for incident and request management; strong analytical and troubleshooting skills

Responsibilities

• Manage and resolve ServiceNow incidents and service requests within defined SLA
• Perform root cause analysis and document resolution notes clearly
• Collaborate with BSA, DBA, and cross-functional teams for complex issues
• Support minor enhancements, data fixes, and non-prod deployments
• Participate in knowledge transfer sessions and maintain KT documentation

Skills

Oracle EBS

Supply Chain

Order Management

Receivables

ModelN

ServiceNow

Analytical Skills

Communication

APAC Time Zone

Tools

ServiceNow

ModelN Revenue Management

Boomi

Kinaxis

Job description

• Provide L2/L3 support for incidents and service requests related to:
• Supply Chain Management – backlog reports, demand data issues.
• Shipping & Procurement – stuck PO/PR approvals, 3PL receipts, picklist failures, OSP transactions
• Item Master – item attribute updates, Oracle PLM sync, technology group lookups
• OSFM – lot translations, WIP flow, ASEK job receipts
• Perform root cause analysis and coordinate with BSA and business teams for resolution
• Support minor enhancements and data fixes (DATA/DEV tickets) within the SCM track

Key Responsibilities

(Supply Chain Management)

• Provide L2/L3 support for incidents and service requests related to:
• Supply Chain Management – backlog reports, demand data issues.
• Shipping & Procurement – stuck PO/PR approvals, 3PL receipts, picklist failures, OSP transactions
• Item Master – item attribute updates, Oracle PLM sync, technology group lookups
• OSFM – lot translations, WIP flow, ASEK job receipts
• Perform root cause analysis and coordinate with BSA and business teams for resolution
• Support minor enhancements and data fixes (DATA/DEV tickets) within the SCM track

Order to Invoice

• Support Oracle Order Management, Receivables, and ModelN (Revenue Management):
• Sales order booking errors, ES Waiver hold release, Smart Order Agent exceptions
• Invoice email failures, MPL Customer Invoice Email Process issues
• ModelN quote creation errors, WT import failures, price configuration issues
• GTM hold release for sales orders (Trade Compliance – Transaction Hold Releasing)
• B2B order automation failures and order management data fixes

GTM (Oracle Global Trade Management) – Learning Track

• Willingness to learn and support Oracle GTM functional areas:
• Restricted Party Screening (RPLS) and Party Workbench
• Product Classification (HTS/ECCN) and Item Workbench
• Trade Transactions and Transaction Workbench
• GTM hold release and Oracle EBS–GTM sync issues
• AES Filing, Declarations, and Transmission Manager (advanced)
• Participate in structured GTM training using available training materials and DEV/TEST environment walkthroughs
• Gradually take ownership of Tier-1 GTM queries and hold release tickets

General Responsibilities

• Manage and resolve ServiceNow incidents and service requests within defined SLA
• Perform thorough root cause analysis and document resolution notes clearly
• Collaborate with BSA, DBA, and cross-functional teams (B2B, Finance, Logistics) for complex issues
• Contribute to proactive problem management and recurring issue identification
• Support minor enhancements, data fixes, and non-prod deployments
• Participate in knowledge transfer sessions and maintain KT documentation

Required Skills & Qualifications

• 8 - 10 years of experience in Oracle EBS functional support (Supply Chain, Order Management, or Receivables modules)
• Hands-on experience with one or more of the following:
• Oracle EBS Supply chain, OSFM
• Oracle Order Management / Receivables
• ModelN Revenue Management (Preferred)
• Familiarity with ServiceNow for incident and request management
• Strong analytical and troubleshooting skills with ability to perform root cause analysis
• Good communication skills – ability to interact with business users, BSAs, and technical teams
• Willingness to work in APAC/India time zone with occasional overlap with US hours

Preferred Skills

• Exposure to Oracle Global Trade Management (GTM) or trade compliance concepts (RPLS, ECCN, HTS)
• Experience with RMA processes or Oracle Service modules
• Knowledge of Boomi integration or B2B transaction processing
• Familiarity with Kinaxis or supply chain planning tools
• Experience working in an ODC (Offshore Delivery Center) model