8+ years of experience in Oracle Fusion Supply chain, procurement and Manufacturing + EBS Supply chain + Manufacturing + procurement systems4+ years of implementation and support experience in Oracle Fusion supply chain + Manufacturing + procurement modules
Essential Functions
- Manage end-to-end implementation projects, rollouts, CR’s, day-to-day support issues raised by business including configuration, demos, training, user testing, SOD, profiles and roles, ensuring user satisfaction and process continuity.
- Handle complete supply chain, procurement and part of manufacturing Oracle fusion modules for all the business units.
- Drive successful project execution by managing scope, timelines, quality, and stakeholder expectations.
- Collaborate with implementation teams to ensure functional and technical alignment of project-related systems.
- Develop, manage, and monitor service level agreements (SLAs) and key performance indicators (KPIs).
- Act as the escalation point for unresolved service delivery issues.
- Coordinate with vendors, suppliers, and internal teams to ensure service excellence.
- Guide and mentor internal project teams, offering leadership, expertise, and decision support throughout the solution lifecycle.
- Develop, manage, and monitor service level agreements (SLAs) and key performance indicators (KPIs).
- Act as the escalation point for unresolved service delivery issues.
- Coordinate with vendors, suppliers, and internal teams to ensure service excellence.
- Act as a strategic advisor to client leadership, influencing key decisions and ensuring business outcomes are met.
- Resolve complex system or process issues by proposing and implementing innovative solutions.
- Raise, monitor, and coordinate resolution of service requests (SRs) with Oracle and internal technical teams.
- Evaluate and implement new features released in Oracle Fusion Cloud, aligning them with business requirements and compliance needs.
Qualifications
- Bachelor’s degree in Computer Science, Information Management Systems, any relevant discipline
Must Have
- Strong/Expert level experience in the below Oracle Fusion modules required: -
- Self Service Procurement
- Purchasing
- Maintenance.
- Good implementation experience/exposure in below modules preferred: -
- Sourcing
- Costing
- Procurement contracts
- Manufacturing
- Oracle Fusion technical areas experience in various areas such as: -
- OTBI
- Data Load (Data Migration)
- Security (SOD, Roles and Profile, cleanup and review)
- Workflow
- Handled all ERP lifecycle phases: analysis, configuration, testing, deployment, and post-go-live support.
- Strong understanding of Supply chain, procurement and manufacturing module integration with other Oracle Fusion process areas/modules/functions (e.g.Warehouse, finance, projects, procurement, order management, maintenance, etc.) – with a strong understanding of business terminology and industry benchmarks.
- Excellent documentation, communication and interpersonal skills.
- Should have multiple on-hand end-to-end implementation experience, architecture experience in designing the overall transaction flows, integration with various modules etc.
- Development of reports through OTBI and interface experience using OCI/OIC with various modules and 3rd party systems.
- Ability to manage priorities, team handling, reporting, solving problems effectively, and drive continuous improvement.
- Strong analytical skills, attention to detail, problem solving, root cause analysis, automation, business re-engineering and process improvements, high attention to detail and commitment to process and data integrity and critical thinking capabilities.
- Proficiency in documenting business processes, test cases, standardization, centralization of solutions & configuration, master data standards and user training materials and ability to convince business on industry best practices.
- Should have handled the internal customer support across modules, SLA reporting, status reports on frequency basis with business stakeholders, change management.
- Strong Team handling, task handling, project tracking, review, project management, Change request tracking, SLA, support ticket overall status and dashboard and reporting to management/business stake holders.
- Strong exposure on business process re-engineering across processes.
- Segregation of duties (SOD), Data management tools for managing master data and cleanup experience.
- Review of roles and access and regular cleanup experience. Any exposure to MDM and GRC tools preferred.
- Handle IT service management and overall tickets for ERP and ensure SLA's are met.
- Experience in working with multi org setup/ Group company setup which has multiple legal entities, subsidiaries and spread across multiple countries, locations and well verse with statutory requirements in terms of data, access, reporting etc.
- Good to have exposure to EPC or construction industries.
- Preferred experience if they have any customer handling or implementation/roll out experience with UAE or Saudi customers.
- Review and handle various change requests and requirements from business users.
- Review and status call experience with various business functions.
- Fluent in English, both written and spoken and any person with Arabic language speaking skills would be preferred.
- Collaborate with audit, compliance, and reporting teams to ensure ERP outputs align with any statutory or regulatory requirements
- Professional Certification: Oracle Fusion Cloud Supply chain + manufacturing Certification, project management, ITIL