Oracle EBS SCM OM and manufacturing

Jade Global; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jade Global in Pune, India, is seeking experienced Oracle EBS functional support specialists to join the SCM, Order Management, and Receivables tracks. You will handle L2/L3 incidents, perform root-cause analysis, and coordinate with BSA, DBA, and business teams to drive resolution.

The role emphasizes learning GTM/RPLS concepts, data fixes, and minor enhancements, with overlap with APAC/India time zones. Strong communication and problem-solving skills are essential, and prior exposure to ModelN

Qualifications

• 8 - 10 years of experience in Oracle EBS functional support (Supply Chain, Order Management, or Receivables modules).
• Hands-on experience with Oracle EBS Supply chain, OSFM.
• Oracle Order Management / Receivables.
• ModelN Revenue Management (Preferred).
• Familiarity with ServiceNow for incident and request management.
• Strong analytical and troubleshooting skills.
• Good communication skills - ability to interact with business users, BSAs, and technical teams.
• Willingness to work in APAC/India time zone with occasional overlap with US hours.

Responsibilities

• Manage and resolve ServiceNow incidents and service requests within defined SLA
• Perform thorough root cause analysis and document resolution notes clearly
• Collaborate with BSA, DBA, and cross-functional teams (B2B, Finance, Logistics) for complex issues
• Contribute to proactive problem management and recurring issue identification
• Support minor enhancements, data fixes, and non-prod deployments
• Participate in knowledge transfer sessions and maintain KT documentation

Skills

Oracle EBS functional support

ServiceNow familiarity

ModelN Revenue Management

Tools

Oracle EBS Supply chain

OSFM

Oracle Order Management / Receivables

ModelN Revenue Management

ServiceNow

Job description

• Provide L2/L3 support for incidents and service requests related to:
• Supply Chain Management - backlog reports, demand data issues.
• Shipping & Procurement - stuck PO/PR approvals, 3PL receipts, picklist failures, OSP transactions
• Item Master - item attribute updates, Oracle PLM sync, technology group lookups
• OSFM - lot translations, WIP flow, ASEK job receipts
• Perform root cause analysis and coordinate with BSA and business teams for resolution
• Support minor enhancements and data fixes (DATA/DEV tickets) within the SCM track

Order to Invoice

• Support Oracle Order Management, Receivables, and ModelN (Revenue Management):
• Sales order booking errors, ES Waiver hold release, Smart Order Agent exceptions
• Invoice email failures, MPL Customer Invoice Email Process issues
• GTM hold release for sales orders (Trade Compliance - Transaction Hold Releasing)
• B2B order automation failures and order management data fixes
• Willingness to learn and support Oracle GTM functional areas:
• Restricted Party Screening (RPLS) and Party Workbench
• Product Classification (HTS/ECCN) and Item Workbench
• Trade Transactions and Transaction Workbench
• GTM hold release and Oracle EBS - GTM sync issues
• AES Filing, Declarations, and Transmission Manager (advanced)
• Participate in structured GTM training using available training materials and DEV/TEST environment walkthroughs
• Gradually take ownership of Tier-1 GTM queries and hold release tickets

General Responsibilities

• Manage and resolve ServiceNow incidents and service requests within defined SLA
• Perform thorough root cause analysis and document resolution notes clearly
• Collaborate with BSA, DBA, and cross-functional teams (B2B, Finance, Logistics) for complex issues
• Contribute to proactive problem management and recurring issue identification
• Support minor enhancements, data fixes, and non-prod deployments
• Participate in knowledge transfer sessions and maintain KT documentation

Required Skills & Qualifications

• 8 - 10 years of experience in Oracle EBS functional support (Supply Chain, Order Management, or Receivables modules)
• Hands-on experience with one or more of the following:
• Oracle EBS Supply chain, OSFM
• Oracle Order Management / Receivables
• ModelN Revenue Management (Preferred)
• Familiarity with ServiceNow for incident and request management
• Strong analytical and troubleshooting skills with ability to perform root cause analysis
• Good communication skills - ability to interact with business users, BSAs, and technical teams
• Willingness to work in APAC/India time zone with occasional overlap with US hours

Preferred Skills

• Exposure to Oracle Global Trade Management (GTM) or trade compliance concepts (RPLS, ECCN, HTS)
• Experience with RMA processes or Oracle Service modules
• Knowledge of Boomi integration or B2B transaction processing
• Familiarity with Kinaxis or supply chain planning tools
• Experience working in an ODC (Offshore Delivery Center) model