Functional Consultant (CSM)
Tata Consultancy Services
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Job summary
Tata Consultancy Services is seeking a ServiceNow Functional Consultant specializing in Customer Service Management (CSM) for PAN India. You will gather requirements, design CSM solutions and drive stakeholder workshops to deliver end-to-end processes.
Responsibilities include configuring Case Management workflows, supporting UAT and deployments, and collaborating with business users and technical teams to ensure smooth adoption across domains.
Qualifications
- Experience with ServiceNow CSM and case management in enterprise environments.
- Proficient in gathering requirements and documenting business processes.
- Able to drive workshops and stakeholder discussions.
- Experience in configuring and supporting Case Management workflows.
- Support UAT and deployment activities.
- Collaborate with cross-functional teams and end users.
Responsibilities
- Gather and analyze business requirements.
- Design and document ServiceNow CSM solutions.
- Drive workshops and stakeholder discussions.
- Configure and support Case Management processes.
- Support UAT and deployment activities.
- Work closely with technical teams and business users.
Skills
Job description
Job Title: ServiceNow Functional Consultant - CSM | PAN India
Location: PAN India
Experience: 6+ Years
We are looking for experienced ServiceNow Functional Consultants with expertise in Customer Service Management (CSM).
- Gather and analyze business requirements.
- Design and document ServiceNow CSM solutions.
- Drive workshops and stakeholder discussions.
- Configure and support Case Management processes.
- Support UAT and deployment activities.
- Work closely with technical teams and business users.
- ServiceNow CSM
- Case Management
- Business Analysis
- Requirement Gathering
- Process Consulting
- Stakeholder Management
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