Full Stack Engineer with AI and ServiceNow Expertise

Accenture India Private Limited; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Accenture India Private Limited is seeking a Forward Deployed Engineer to organize the deployment of AI workflows and architectures across diverse platforms. You will lead AI-driven solution design, troubleshoot incidents, and collaborate with teams to ensure system reliability and performance.

The role requires a strong AI-first mindset and hands-on experience with GenAI frameworks. Excellent communication with stakeholders is essential.

Qualifications

• Minimum 3 years of experience in ServiceNow IT Service Management.
• 15 years of full-time education required.
• Experience with ITIL and incident management processes.

Responsibilities

• Lead AI-driven solution design and delivery using GenAI to address business challenges.
• Expected to perform independently and become an SME; participate in team discussions.
• Communicate with stakeholders and provide timely updates on issue resolution.

Skills

ServiceNow ITSM

Analytical skills

Incident management

ITIL framework

Stakeholder communication

Education

15 years education

Job description

Forward Deployed Engineer Project Role : Forward Deployed Engineer Project Role Description : Organize the deployment of AI workflows and architectures across diverse AI and technology platforms. Facilitate solution design across enterprise technology stack to integrate into the ecosystem of AI models and multi provider platforms. Must have skills : ServiceNow IT Service Management (ITSM) Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: AI POWERED TECH TALENT. Seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that business operations run smoothly and efficiently. You will engage in proactive monitoring and maintenance of systems, contributing to the overall reliability and performance of the applications you support. Your role will also include documenting solutions and sharing knowledge with team members to foster a culture of continuous improvement.

Roles & Responsibilities:

• Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of best practices for application support.
• Engage in regular communication with stakeholders to understand their needs and provide timely updates on issue resolution.

Professional & Technical Skills:

Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.

Must To Have Skills:

• Proficiency in ServiceNow IT Service Management.
• Strong analytical and problem-solving skills to diagnose and resolve issues effectively.
• Experience with incident management and service request fulfillment processes.
• Familiarity with ITIL framework and its application in service management.
• Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders.

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
• A 15 years full time education is required.