Fulfilment Manager-UnSecured Loan

Hdfc Bank; Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

HDFC Bank seeks a Fulfilment Manager for Unsecured Loans to drive sourcing through DSAs and internal channels, manage end-to-end loan conversions, and promote HL/GL/Cards under a lead model.

You will lead a small team, train off-role staff, address customer queries, disburse loans efficiently, and coordinate with credit, operations, and external partners to achieve IRR and PF targets. Graduation required; post-graduation preferred; strong sales, communication, and product knowledge are essential.

Qualifications

• Graduation required; post-graduation preferred.
• Sales and Influencing Skills, Banking Product & Process Knowledge, Knowledge of Competition & Current Trends in Financial Industry.
• Strong sales, communication, and customer focus.

Responsibilities

• Develop a cost-efficient business model.
• Focus on customer retention and referrals.
• Hire and train off-role team members.
• Address customer queries and collect documents.
• Disburse loans efficiently.
• Source Personal Loan business via DSA, internal channels, and telecalling.
• Leverage digital DSA and marketing resources.
• Source Personal Loan business through referrals and initiatives.
• Cross-sell bank products through referrals.
• Conduct marketing activities in non-CSA corporates.
• Monitor conversion percentage on inbound business.
• Track team productivity and ensure targets are met.
• Achieve IRR and PF percentage goals.

Skills

Sales

Communication

Banking Product Knowledge

Customer Focus

Education

Graduation

Post-graduation preferred

Job description

Job Title

Fulfilment Manager - Unsecured Loan

Business Unit

Business Enhancement Unit

Reporting To

Area Head - Digital Sales - Assets - Unsecured Loans & HL - DBC

Job Function and Role Type

Sales, Individual Contributor

Version No

2.1

Job Purpose

To source Personal Loan and Business Loan products under an end-to-end conversion model through alternative distribution channels and promote HL/GL/Cards under a lead model.

Key Responsibilities

Develop a Business Model

Generate business in a cost-effective model.

Focus on customer retention and referrals.

Productivity

Hire and train off-role team members.

Address customer queries and collect documents.

Disburse loans efficiently.

Increase Business Through Internal Channel

Source Personal Loan business via DSA, internal channels, and telecalling.

Leverage digital DSA and marketing resources.

Sourcing of Business

Source Personal Loan business through referrals and initiatives.

Cross-sell bank products through referrals.

Conduct marketing activities in non-CSA corporates.

Performance Management

Monitor conversion percentage on inbound business.

Track team productivity and ensure targets are met.

Achieve IRR and PF percentage goals.

Education:

Graduation required; post-graduation preferred.

Certifications:

Sales and Influencing Skills, Banking Product & Process Knowledge, Knowledge of Competition & Current Trends in Financial Industry.

Key Competencies

Sales and influencing, communication, banking product knowledge, competition awareness, customer focus.

Major Stakeholders

Customers, external channels/vendors, credit teams, operations team, HLIC & HDFC Ergo.