Fulfilment Integration Specialist

IKEA; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading home furnishing company is looking for a Fulfilment Integration Specialist in Delhi. This role involves taking responsibility for customer-centric operations and collaborating with commercial teams to ensure operational success. The ideal candidate should have a university degree or equivalent experience in logistics or related fields, strong analytical skills, and familiarity with IT systems relevant to logistics. Join the team to help enhance customer meeting points in Delhi!

Qualifications

• University degree in a relevant field or equivalent working experience.
• Proven analytical and numeric skills with a problem-solving mindset.
• Understanding of customer needs in the local market.

Responsibilities

• Contribute to planning and execution of local operations.
• Ensure correct stock accuracy and optimal stock structure.
• Collaborate with key stakeholders on goods flow processes.

Skills

Logistics knowledge

Analytical skills

Problem-solving

Customer service understanding

Education

University degree in Logistics, Economics, Business Administration

Tools

Microsoft Office

Relevant IT systems

Job description

Fulfilment Integration Specialist

Join to apply for the Fulfilment Integration Specialist role at IKEA.

We are excited to announce the launch of our second physical Customer Meeting Point (CMP) in Delhi – a Small Store located in a key high potential cluster in the heart of Delhi‑South Central. Following the successful opening of IKEA Pacific in West Delhi, this centrally located store marks a key stepping stone in strengthening our market penetration and becoming more accessible to our customers across the city.

Role Purpose
Take direct responsibility for a customer‑centric and high performing operations within the Fulfilment function by leading, steering, planning, supporting, and following up the operations, the development of the organization as well as cost optimisation opportunities; accountable for a strong collaboration and cocreation with counterparts (commercial team and support functions), on both store/market area and country level.

Your Responsibilities

• Contributing to the planning and execution of commercial activation at the local and market level, and to the execution of operational forecasting in the unit in cooperation with commercial partners.
• Secure correct stock accuracy in the unit by proactively monitoring and taking needed actions; secure optimal stock structure to reduce avoidable stock, resulting in healthy capacity utilisation and low costs.
• Ensure that the goods flow process is executed according to standard operating procedures, including safety and quality measures.
• Collaborate with key stakeholders such as Service Fulfilment and CDC concerning the forward and reverse flow of goods, material handling, replenishment waste management, and handover of click‑and‑collect orders.
• Work closely with the shop commercial team to ensure that resources are secured to handle the volume as per the forecast and commercial calendar.

Qualifications

• University degree in Logistics, Economics, Business Administration or related field, or equivalent working experience in retail/home furnishing/supply chain/customer service.
• Good computer skills and high proficiency in Microsoft Office.
• Proven analytical and numeric skills with the ability to identify and address required actions.
• Experience in problem solving and process improvement.
• Knowledge of IKEA processes (retail and/or logistics), tools and working methods leading to excellent operations.
• Understanding of customer needs, demands and expectations in the local market.
• Well versed with relevant IT systems/solutions/tools.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.