Unit IKEA Key Account Manager-Andhra Pradesh

IKEA; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

A global home furnishings retailer is seeking a Unit Key Account Manager for Vijayawada, Andhra Pradesh. The role demands expertise in modular furniture sales and a proactive approach to business growth, fostering long-term relationships with key accounts. Ideal candidates have over 10 years of experience with a solid understanding of local markets, project management skills, and a passion for the IKEA culture and values. Join our diverse team and contribute to our mission of improving customer experiences while driving business success.

Qualifications

• 10+ years of experience in modular furniture sales.
• Good knowledge of Vizag/Andhra Pradesh region.
• Experience in project management and analytical skills.
• Experience in retail or B2B/KAM sales.
• Strong planning, output driving and performance measurement skills.

Responsibilities

• Drive the business for large accounts in defined customer segments.
• Act as a member of the Store Sales team.
• Analyse local market and customer needs to improve shopping experience.
• Create KAM strategy and action plan aligned with market business plan.
• Build relationships with local business community and promote IKEA as business partner.

Skills

10+ years of experience in modular家具?

Job description

Overview

Unit IKEA Key Account Manager-Andhra Pradesh — Join to apply for the Unit IKEA Key Account Manager-Andhra Pradesh role at IKEA.

Your qualifications

WHO YOU ARE

As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.

The candidate should have 10+ years of experience in modular furniture sales. Good knowledge of Vizag/Andhra Pradesh region would be an added advantage. Candidate experience in (in)directly leading and influencing co-workers and teams. Experience from retail, preferably home furnishing sector or B2B/ KAM Experience in planning, driving output and measuring performance (business and people) is preferred.

Candidates should have broad knowledge about legislations, requirements and compliance standards in the identified key B2B segments in the local market and have a broad knowledge about key account management. They should also possess a broad knowledge of sales mechanisms and the pulse of the market (customers, competition, news). Candidate should have experience in project management, analytical and numerical skills.

Candidates should be motivated by the IKEA culture and values and the unique IKEA ranges by increasing customer value and thinking customer first. Candidates should be energized by driving business growth and contributing to the overall success of IKEA through collaboration. Candidates should be passionate about understanding the behaviours of the many companies, their co- workers and clients and current Home Furnishing trends and life at work trends, about selling and following the customer journey to the end. Candidates should be motivated by working cross-functional and with many stakeholders.

The candidate should have the ability to understand the complexity of IKEA business and the role of Sales as an integrated part of the business, prioritise and make decisions with speed and simplicity. Candidate should have the ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward. Candidate should have strong collaboration, multi-tasking skills, negotiation and communication skills.

Please note that this location will be based out of Vijayawada.

Your responsibilities

• Drive the business for large accounts in defined customer segment or geographic territory (Vijayawada, Guntur or Vizag), to create and sustain long-term profitable relations with customers to enable extraordinary growth.
• Act as a member of the Store Sales team and proactively contribute to commercial plan/output to deliver to the common objectives and goals.
• Analyse the local market, specifically business customers and their business needs, and use this knowledge to improve the business customers’ shopping experience.
• Create the KAM strategy and action plan to deliver to the market business plan with input from key stakeholders.
• Build long-lasting relationships with local business community and actively spread awareness of IKEA as a brand and partner for business in the local market.
• Present and sell larger projects to the customers, stakeholder/management groups.
• Analyse sales and customer KPI performance and use this knowledge to prioritise initiatives and improve performance.
• Secure knowledge of the IKEA product range and services, business-approved range, national priorities, volume commitments, local market conditions and local store and online competitors.
• Actively cooperate with all key stakeholders within commercial and beyond to secure integration and maximize impact (e.g., CFF, CAL, Legal, Accounting, BNOF, HF&RD, Digital, Sustainability).
• Lead negotiations in finalising terms and pricing for RFPs and other Key Account deals, follow-up on customer journey and see projects to completion.
• Coordinate and collaborate with co-workers across the business to proactively manage the process and avert issues; oversee execution of won deals.
• Lead after-sales care for key account deals – follow up with help and information to secure long-term business relationships and excellent customer experience.
• Be an active player in driving an open and sharing climate, modeling IKEA values and contributing to the transformation of IKEA. Support sustainability initiatives within selling, ensuring sustainability priorities are reflected across offering (e.g., Home Solar, Energy Efficient Lighting).

This role is based out of Vijayawada, Andhra Pradesh.

Together as a team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

We are an Equal Opportunity Employer

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.

Other

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Retail
• Industries: Retail