Front Office Team Leader - Holiday Inn Express Greater Noida Knowledge Park

IHG Hotels & Resorts; Varanasi; On-site; INR 502,000 - 725,000; Full time

Benefits offered by this job

On-duty meals

Medical insurance

Learning & development opportunities

Employee stay and F&B discount acrossI

Global Internal Transfer Mobility

Job summary

IHG Hotels & Resorts in India seeks a Front Office Supervisor to deliver True Hospitality by welcoming guests, handling check-ins/outs, and guiding the Front Office team. You will manage guest requests, upsell opportunities, and maintain hotel systems while ensuring safety procedures are followed.

A Diploma or degree in hospitality is preferred, with at least 2 years of Front Office experience, including supervisory responsibilities on an international brand.

Qualifications

• Strong communication and interpersonal skills with a guest-first approach.
• Excellent problem-solving skills and the ability to handle guest concerns professionally.
• Leadership skills to guide and support the Front Office team while ensuring smooth daily operations.
• Good knowledge of Front Office procedures and hotel systems.
• Fluency in the local language and good English communication skills; additional languages are an advantage.
• Flexibility to work shifts, including weekends and public holidays.
• Diploma or degree in Hospitality or related field is preferred.
• Minimum 2 years of Front Office experience, including supervisory or Team Leader experience, preferably with an international hotel brand.

Responsibilities

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities and informing guests about ways to improve their stay.
• Handle cash and credit transactions.
• Check guests in and out swiftly, collect IDs, issue room keys, and manage safety deposit boxes.
• Record guests' preferences and respond to their requests and concerns.
• Be a trusted contact for all guests and escalate to management when needed.
• Support colleagues with ad-hoc duties and maintain safety procedures.
• Stay aware of events and activities on the day's schedule.

Skills

Communication

Problem-solving

Leadership

Languages: English/Local

Shift flexibility

Guest experience focus

Customer service orientation

Education

Diploma or degree in Hospitality or related field

Job description

Your day to day

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Take pride in your appearance and place as a brand ambassador
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Jump into other ad-hoc duties when your colleagues need your help
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Always know what events and activities are on the day’s schedule

What We Need From You

• Strong communication and interpersonal skills with a guest-first approach.
• Excellent problem-solving skills and the ability to handle guest concerns professionally.
• Leadership skills to guide and support the Front Office team while ensuring smooth daily operations.
• Good knowledge of Front Office procedures and hotel systems.
• Fluency in the local language and good English communication skills; additional languages are an advantage.
• Flexibility to work shifts, including weekends and public holidays.
• Diploma or degree in Hospitality or a related field is preferred.
• Minimum 2 years of Front Office experience, including supervisory or Team Leader experience, preferably with an international hotel brand.
• Commitment to delivering exceptional guest experiences while upholding IHG brand standards.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

What We Offer

• 5-day work week
• On-duty meals
• Medical insurance & ESIC (as applicable)
• Learning & development opportunities
• Employee stay and F&B discount across IHG hotels (as applicable)
• Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval.