Front Office Team Leader

IHG Hotels & Resorts; Greater Noida; On-site; INR 279,000 - 580,000; Full time

Benefits offered by this job

5-day work week

On-duty meals

Medical insurance ESIC (as applicable)

Learning development opportunities

Employee stay and FB discount across I

Job summary

IHG Hotels & Resorts in Greater Noida, India, is seeking a Front Office Team Leader to deliver True Hospitality at every guest touchpoint. You will welcome guests, manage bookings, check in/out, handle payments, and be a brand ambassador.

The role requires strong communication, problem-solving, leadership, and solid Front Office knowledge, with flexibility to work shifts, including weekends. Prior experience with an international hotel brand is preferred and a hospitality diploma is desirable.

Qualifications

• Strong communication and interpersonal skills with a guest-first approach.
• Excellent problem-solving skills to handle guest concerns professionally.
• Leadership to guide Front Office team while ensuring smooth operations.
• Good knowledge of Front Office procedures and hotel systems.
• Fluency in the local language and good English communication skills; additional languages are an advantage.
• Flexibility to work shifts, including weekends and public holidays.
• Diploma or degree in Hospitality or related field preferred.
• Minimum 2 years of Front Office experience including supervisory or Team Leader experience, preferably with an international hotel brand.
• Commitment to delivering exceptional guest experiences while upholding IHG brand standards.

Responsibilities

• Acknowledge IHG Rewards Club members and returning guests in person or on the phone.
• Take and manage guest bookings, up-selling opportunities and informing them about ways to improve their stay.
• Handle cash and credit transactions.
• Check guests in and out, collect IDs, hand out room keys, and manage safety deposit boxes.
• Record and act on guests' preferences and handle messages, requests and concerns.
• Be a trusted contact for guests; assist with bills and local knowledge and involve management when needed.
• Assist with ad-hoc duties as colleagues need help.
• Follow safety procedures and report incidents.
• Know what events and activities are on the day’s schedule.

Skills

Guest-first approach

Problem solving

Leadership

Front Office knowledge

English fluency

Local language fluency

Shift flexibility

Additional languages a plus

Education

Diploma or degree in Hospitality

Tools

Front Office systems

Job description

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Take pride in your appearance and place as a brand ambassador
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests needs - record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Jump into other ad-hoc duties when your colleagues need your help
• Stay safe all the time. Following our safety procedures, you ll report all incidents and wear any protective gear needed
• Always know what events and activities are on the day s schedule

What we need from you

• Strong communication and interpersonal skills with a guest-first approach.
• Excellent problem-solving skills and the ability to handle guest concerns professionally.
• Leadership skills to guide and support the Front Office team while ensuring smooth daily operations.
• Good knowledge of Front Office procedures and hotel systems.
• Fluency in the local language and good English communication skills; additional languages are an advantage.
• Flexibility to work shifts, including weekends and public holidays.
• Diploma or degree in Hospitality or a related field is preferred.
• Minimum 2 years of Front Office experience, including supervisory or Team Leader experience, preferably with an international hotel brand.
• Commitment to delivering exceptional guest experiences while upholding IHG brand standards.

How do I deliver this

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

What we offer

• 5-day work week
• On-duty meals
• Medical insurance ESIC (as applicable)
• Learning development opportunities
• Employee stay and FB discount across IHG hotels (as applicable)
• Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.