Front Office Team Leader

IHG Hotels & Resorts; Dadri; On-site; INR 420,000 - 600,000; Full time

Benefits offered by this job

On-duty meals

Medical insurance ESIC

Learning development opportunities

Employee stay and FB discount across I

Job summary

IHG Hotels & Resorts in Dadri, India, seeks a Front Office team leader to deliver True Hospitality. You will acknowledge and assist guests, manage bookings, and handle payments while guiding the Front Office team to ensure smooth daily operations.

The role requires 2+ years in Front Office with supervisory experience, familiarity with hotel systems, and fluency in local language plus English. Shift flexibility is essential; benefits include on-duty meals and healthcare.

Qualifications

• Strong communication and interpersonal skills with a guest-first approach.
• Excellent problem-solving skills and the ability to handle guest concerns professionally.
• Leadership skills to guide and support the Front Office team while ensuring smooth daily operations.
• Good knowledge of Front Office procedures and hotel systems.
• Fluency in the local language and good English communication skills; additional languages are an advantage.
• Flexibility to work shifts, including weekends and public holidays.
• Diploma or degree in Hospitality or a related field is preferred.
• Minimum 2 years of Front Office experience, including supervisory or Team Leader experience, preferably with an international hotel brand.
• Commitment to delivering exceptional guest experiences while upholding IHG brand standards.

Responsibilities

• Acknowledge IHG Rewards Club members and return guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Swiftly check guests in and out - take IDs, hand out room keys, and control safety deposit boxes.
• Record and act on guest preferences; handle messages, requests, questions and concerns.
• Be a trusted contact for guests and loop in management when necessary.
• Jump into other ad-hoc duties when colleagues need help.
• Follow safety procedures and report incidents; wear protective gear as needed.
• Know events and activities on the day’s schedule.

Skills

Guest service mindset

Communication skills

Problem solving

Leadership

Flexibility

Multilingual

Education

Diploma or degree in Hospitality

Tools

Hotel PMS systems

Job description

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

Handle cash and credit transactions

Take pride in your appearance and place as a brand ambassador

Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes

Stay one step ahead of guests needs - record and act on their preferences, and handle their messages, requests, questions and concerns

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Jump into other ad-hoc duties when your colleagues need your help

Stay safe all the time. Following our safety procedures, you ll report all incidents and wear any protective gear needed

Always know what events and activities are on the day s schedule

What we need from you

• Strong communication and interpersonal skills with a guest-first approach.
• Excellent problem-solving skills and the ability to handle guest concerns professionally.
• Leadership skills to guide and support the Front Office team while ensuring smooth daily operations.
• Good knowledge of Front Office procedures and hotel systems.
• Fluency in the local language and good English communication skills; additional languages are an advantage.
• Flexibility to work shifts, including weekends and public holidays.
• Diploma or degree in Hospitality or a related field is preferred.
• Minimum 2 years of Front Office experience, including supervisory or Team Leader experience, preferably with an international hotel brand.
• Commitment to delivering exceptional guest experiences while upholding IHG brand standards.

How do I deliver this

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

What we offer

• 5-day work week
• On-duty meals
• Medical insurance ESIC (as applicable)
• Learning development opportunities
• Employee stay and FB discount across IHG hotels (as applicable)
• Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.