Front Office Guest Service Associate - Holiday Inn Express Greater Noida Knowledge Park

InterContinental 62s Group plc; Greater Noida; On-site; INR 180,000 - 320,000; Full time

Benefits offered by this job

5-day work week

On-duty meals

Medical insurance & ESIC

Learning & development opportunities

Employee stay and F&B discount

Internal transfer opportunities

Job summary

InterContinental 62s Group plc is seeking a friendly front desk associate to welcome guests and lay the foundation for a memorable stay. You will check guests in and out, manage bookings, and upsell services with warm, personalised care.

Strong communication, local-language fluency, basic computer skills, and flexibility for night shifts, weekends and holidays are essential. Front desk experience is preferred, and the role involves lifting up to 50 lbs as needed.

Qualifications

• High school diploma required; college degree bonus but not essential
• Experience in front desk or guest service for at least 1 year
• Strong communication and problem-solving skills
• Fluent in local language; additional languages beneficial
• Physically capable of lifting up to 50 lbs (23 kg)

Responsibilities

• Welcome guests and provide a memorable experience
• Acknowledge IHG Rewards members and returning guests
• Take and manage guest bookings and upsell services
• Handle cash and credit transactions
• Check guests in and out, issue IDs, keys, and manage safety deposit boxes
• Record guest preferences and respond to their needs
• Be a trusted contact for guests and assist with issues
• Follow safety procedures and report incidents
• Maintain professional appearance and act as brand ambassador
• Know events and activities on the day's schedule
• Assist colleagues with ad-hoc duties

Skills

Communication skills

Problem solving

Fluency in local language

Literacy & basic IT

Flexibility

Front desk/guest service experience

Physical strength

Education

High school diploma

College degree preferred

Tools

POS systems

Basic computer skills

Job description

Your day to day

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guestleaveswith great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience -ideallyyou’ll have spent at least one year in a front desk or guest service position
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

How do I deliver this ?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

What we offer

• 5-day work week
• On-duty meals
• Medical insurance & ESIC (as applicable)
• Learning & development opportunities
• Employee stay and F&B discount across IHG hotels (as applicable)
• Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval.